AV600 power line led not working

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AV600 power line led not working

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AV600 power line led not working
AV600 power line led not working
2021-01-04 17:40:31 - last edited 2021-01-04 18:10:54
Model: TL-WPA4220 KIT  
Hardware Version: V5
Firmware Version:

Hi All,

 

I just purchased this extender kit to run alongside my existing TL-PA4010 network (x4) as I need to improve my wireless signal upstairs. After connecting the extender (TL-WPA2020) and new TL-PA4010 to the same four gang socket (or double wall socket) the powerline LED fails to come on (after pressing both pairing buttons on both). It seems the extender does not want to go into pairing mode.

 

I can connect to the extender over WiFi and the tpPLC app (IOS) can connect and I can set a password / login / reset the extender, but the powerline extender led still fails to come on after trying to pair.

 

I can successfully pair the new PA4010 to the older PA4010's, just not the extender.

 

My gut feeling is the extender is faulty, but any suggestions before I return it would be appreciated as I think I have run out of ideas.

 

Cheers,

 

Paul

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4 Reply
Re:AV600 power line led not working
2021-01-05 07:27:49

@Byelobog 

Good day,

Please refer to the following suggestion to have a look:

1. if possible, please temporarily unplug all the old 4010 adapters, and only plug the new 4220kit, no need to connect the 4010 to the router, just leave them in stand-alone mode;

2. try to pair the two new adapters to see whether they could be paired;

Thank you very much and wait for your reply.

 

 

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Re:AV600 power line led not working
2021-01-05 14:35:22

@TP-Link hi !!

 

I tried this and it still fails to pair, it looks as though the extender fails to go into the pair mode.

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#3
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Re:AV600 power line led not working
2021-01-06 02:27:00

@Byelobog 

Hi

Did you reset the 4220 by holding the reset pinhole for 10s?

--if still nothing happened, I am afraid that there might be something wrong with it and it needs to be replaced.

Or there are some other suggestions and might be a little complicated:

1. download the powerline utility:

tpPLC_Utility_Windows.

https://static.tp-link.com/2020/202011/20201127/tpPLC%20Utility.zip

2. add the adapter via powerline key:

https://www.tp-link.com/en/support/faq/1615/

 

and another way—changing the powerline network name:

1. change the powerline name for the 5*TL-PA4010 to be TPLINK for example;

2. plug the computer via Ethernet cable to the 4220 and change its network name to be TPLINK as well;

https://www.tp-link.com/en/support/faq/1616/

 

thank you very much and wait for your reply.

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#4
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Re:AV600 power line led not working
2021-01-06 18:16:40

@TP-Link thank you for the quick feedback. I had already tried to reset the 4220 so am now asking the seller for an exchange.

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