Only one MTK based device connects to archer c20.v5 (Non MTK devices connects Normally)

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Only one MTK based device connects to archer c20.v5 (Non MTK devices connects Normally)

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18 Reply
Re:Only one device connects to archer c20.v5 (most of them mid range android phones)
2021-01-11 18:20:56

@Niconico 

 

Your issue needs to be handled by TP-Link folks. Let's see what @Kevin_Z would advise on that.

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#21
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Re:Only one device connects to archer c20.v5 (most of them mid range android phones)
2021-01-11 18:44:23

@Ivaylo should i wait to @Kevin_Z answer or should i pm him?

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#22
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Re:Only one device connects to archer c20.v5 (most of them mid range android phones)
2021-01-11 18:47:14 - last edited 2021-01-11 18:48:12

Let's wait. He'll see that thread for sure.

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#23
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Re:Only one device connects to archer c20.v5 (most of them mid range android phones)
2021-01-13 08:25:11

Thanks @Ivaylo.

 

@Niconico  I have reviewed all the communication between you and Ivaylo, and I also check the video you stored on the Google Drive, this issue seems quite weird, we have reported to the engineers, they will likely reach out to you via email to continue to troubleshoot your issue.

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#24
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Re:Only one device connects to archer c20.v5 (most of them mid range android phones)
2021-01-13 15:47:20

@Kevin_Z thanks . my devices (mtk's and the c20) are ready when the enginneers mail me :)

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#25
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Re:Only one device connects to archer c20.v5 (most of them mid range android phones)
2021-01-14 02:08:07

@Niconico 

 

They will contact you soon.

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#26
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Re:Only one MTK based device connects to archer c20.v5 (Non MTK devices connects Normally)-Solution
2021-01-28 16:33:53 - last edited 2021-01-28 17:46:45

Found the problem.

 

after connecting the archer c20 on another isp with a different modem everything worked great

 

tested archer c20 in another house with my same isp and modem (an arris tg862a) , the problem was there.

 

 

the problem was :

my isp sells many routers, Ap, mesh solutions, etc.
the callcenter agent toldme that many modems has some restrictions (because they sell their own brand of ap's , modems , routers etc)

 

also, the modem arris tg862a has a modified firmware 

the solution for my isp : change their modem to bridge mode and now everything works normally

 

 

 

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#27
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Re:Only one MTK based device connects to archer c20.v5 (Non MTK devices connects Normally)
2021-01-29 01:01:21

@Niconico 

 

Thank you very much for the valued update, it's glad to know the issue was figured out by changing the Arris modem into bridge mode.yes

 

You can enjoy the internet with the Archer C20 now. 

 

If you need any further help, do not hesitate to contact us. 

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#28
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