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archer c6 v2 eu obtaining ip address STUCK

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archer c6 v2 eu obtaining ip address STUCK

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archer c6 v2 eu obtaining ip address STUCK
archer c6 v2 eu obtaining ip address STUCK
2021-01-13 09:32:33

this happens randomly with mobile phones (which work fine in All other wifi's). using it as an AP. it will finally give an ip after 5-10 minutes. i also gave static ip's to phones. no help at all.

 

latest 1.3.5 firmware

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Re:archer c6 v2 eu obtaining ip address STUCK
2021-01-13 14:11:44 - last edited 2021-01-13 14:12:13

I also read in a different post how it's recommended to try the 1.3.6 beta firmware. Well, I did, instead of the "obtaining ip address" error, I instead got: "connected, no internet". This time it happened even on a phone that didn't have a problem before.

Again, after 5-10 minutes the connection came back on it's own. So the issue is NOT resolved.

 

Does any1 have any other idea? I really like the router (good range/speed and stable once it does connect) but this is a serious problem and I will send it back for a new model from a different brand if not resolved.

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Re:archer c6 v2 eu obtaining ip address STUCK
2021-01-14 05:51:09 - last edited 2021-01-14 05:51:36

@brainii 

 

Hi, thanks for the details. Can you please confirm if the disconnect issue happens on all the wireless clients, or only happens on the 2.4G devices? 

 

After upgrading the router firmware to the 1.3.6 beta, have you tried to modify the wireless settings on it, such as wireless channel and channel width? What are the devices encountering this "connected, no internet" issue? Can you ping the C6 on it?

 

Just to confirm, then the internet drops on the devices, what is the status of the LED lights on the C6, are they all green or anyone showing orange? Who is your ISP?

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE800 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, and 3-Band MLO Connection Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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Re:archer c6 v2 eu obtaining ip address STUCK
2021-01-14 06:25:20

@Kevin_Z 

 

 

It happens on both 2.4ghz and 5ghz..

 

The wireless settings are the same as before (manual channel selection channel 6 for 2.4ghz and automatic for 5ghz). 

 

The devices are 3 different mobile phones with Android versions 7-9. When the issue happens I cannot ping C6 from the phones (but I can ping from wired devices).

 

The led's are green, ISP is the same as I've been using for the past 5 years (Cablenet) and the wired connection is stable.

 

 

Yesterday I had the problem happen only one time during the whole day.

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Re:archer c6 v2 eu obtaining ip address STUCK
2021-01-14 12:25:46

@brainii 

 

On the 1.3.6 beta, can you confirm if you have disabled the Onemesh feature? Just to confirm again, do you mean this C6 is working as an access point? What if you change it into router mode, will it work fine?

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE800 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, and 3-Band MLO Connection Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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Re:archer c6 v2 eu obtaining ip address STUCK
2021-01-14 15:41:11

@Kevin_Z  Onemesh  is disabled.I'm using it as an Access point. Just now I'm having the problem again (connected, no internet). I don't want to use it as a router.

This thing is going back. I'm not buying tplink next time.

 

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#6
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Re:archer c6 v2 eu obtaining ip address STUCK
2021-01-15 00:55:17

@brainii 

 

We have reported the issue to the support engineers, they will likely reach out to you via email to continue to troubleshoot your issue.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE800 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, and 3-Band MLO Connection Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#7
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Re:archer c6 v2 eu obtaining ip address STUCK
2021-01-15 05:56:19

@Kevin_Z ok. as a last attempt, I installed a different 1.3.6 firmware found on the UK site Archer C6(EU)_V2_200902 found here: https://static.tp-link.com/2020/202009/20200922/Archer%20C6(EU)_V2_200902.zip

 

I will monitor it when I go back home and on the weekend.

 

Since the different tplink firmware dont work properly, I'm also wondering if it's a good idea to install openwrt with this specific router

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Re:archer c6 v2 eu obtaining ip address STUCK
2021-01-15 11:50:44 - last edited 2021-01-15 11:51:05

@brainii 

 

While you are using the device in AP mode, which C6 port you're using to connect to your main router - yellow (LAN) or blue one (WAN/Internet) ?

If you're using C6 yellow port then switch to the C6 blue port and see if that makes any difference.

If this was helpful click on the arrow pointing upward to make it blue. If this solves your issue, click the star to make it blue and mark the post as a "Recommended Solution".
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Re:archer c6 v2 eu obtaining ip address STUCK
2021-01-15 16:12:44

@Ivaylo why would connecting it to the wan port do anything useful?

 

btw, the problem already happened again 1 hour ago even with this firmware version.

I even increased the DHCP lease to 24h on the main isp router, that also didn't help.

 

I'm curious if openwrt fixes these issues. Anyone thinks I should try?

 

 

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Re:archer c6 v2 eu obtaining ip address STUCK
2021-01-15 16:23:24 - last edited 2021-01-15 16:27:45

@brainii 

 

It won't hurt if you test it.

After all, when in AP mode, this is the recommended cabling for your device.

Keep in mind that installing 3-rd party SW on your device may void your warranty.

If this was helpful click on the arrow pointing upward to make it blue. If this solves your issue, click the star to make it blue and mark the post as a "Recommended Solution".
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#11
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