@Chantellle98 

Hi,

May I know the model number of your range extender?

Did the wireless connection work well?

Did you set up the static IP address on the laptop, or get IP address automatically?

Do the 2.4ghz/5ghz or RE and signal lights lit up on the extender?

Thanks and wait for your reply.

@Chantellle98 

Hi, sorry for the delay.

Based on the pictures, I guess the model is TL-PA4010？

--it is on the back label and could you please have a check?

And it seemed that the powerline adapters are not paired with each other since the middle powerline light is still off;

Have you tried to press the two pair buttons on the front to pair them first？

By the way, how long have you had the powerline adapters?

Thank you very much!