Archer AX10 - Sudden and irreversible WAN crash
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Hello,
I bought and installed an Archer AX10 mid-december. I was very satisfied with speeds, range and overall stability - for a whole month, I had nothing at all to report.
Yesterday, while working, I suddenly lost access to the internet across all devices. The AX10 was showing an orange WAN light and the configuration interface confirmed there was no internet connection.
First round of tests
I rebooted the router - nothing. Reset the modem - nothing. Called my ISP : modem responds fine, they even see the router connected to the modem. Plugged my modem directly to a computer : works perfectly. Plugged my old router to the modem : works perfectly.
Second round of tests
Restored the router to factory - nothing. Toyed with WAN port speed : modem sees the difference as it indicates a bad connection at 10/100 speeds and flashes a good connection at 1000 or automatic, but still no internet. Upgraded the firmware - nothing. Tried another ethernet cable - nothing. Set manual DNS (8.8.8.8) - nothing.
Interesting facts
The modem's link LED is flashing green, indicating a good connection the router. The router is able to renew its DHCP lease, fetches an IP and DNS that, according to my ISP, are correct. Nothing special happened around the time of the crash (no power loss, no update, no change on the ISP's side.
Right now a replacement unit is on the way from Amazon. Yet, I'm still worried as I see a lot of you are having WAN problems and as such a sudden but so specific problem seems unusual to me. I don't know if I'm doing the right choice by keeping this model.
Anyone can chime in regarding similar problems or what is happening with TP-Link and WAN problems?
Thanks!
After a couple days with the new unit. I am now experiencing unstable WiFi, which had nevery been the case on the previous unit. Signal strength is weaker and connectivity drops on multiple devices. One drop required rebooting the router (all lights green on router but no internet on devices after drop). Router is in same position, same uncrowded wireless environment. There does not seem to be any problems with the WAN connection though.
I'm starting to believe something is up with the latest firmware update?
Thank you for getting back, while it's bad to know the replacement gives you new issues.
Can you please check the current firmware on the AX10? You may upgrade the router firmware to the latest version, then reset it to factory defaults, when reconfigure it from scratch to confirm.
If this doesn't help, please try to run a Wi-Fi analyzer and verify which 5G channel is clearer, then choose that one; Channel width: 40MHz; Security: WPA/WPA2-Personal, WPA2-PSK, AES; Then reboot the AX10, and confirm.