Frequent Disconnects
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
So I keep getting random disconnects, it occurs at very random times and also while I'm gaming so it's very frustrating.
I had tried going into Settings>Network&Internet and troubleshooting when I get this random disconnect and I keep getting the same message which is something like:
Fixed problems with wireless adaper or access point
^But it doesn't fix anything and I still get disconnects after it "fixes" it.
Please help.
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Hello, thanks for reporting the issue to the community.
Is the computer a Windows 10? You can try this latest driver and see if it helps:
https://downloadcenter.intel.com/download/30112/Windows-10-Wi-Fi-Drivers-for-Intel-Wireless-Adapters
Please remove all the drivers for this adapter on the computer, install the above driver manually: https://www.tp-link.com/support/faq/920/.
BTW, what is the model number of the wireless router? You may run a Wi-Fi analyzer on the PC to verify which channel is busy and which is clear for the 5G network, then choose a clear channel on the router, change the 5G channel width to 40MHz, then reboot both the router and the PC to confirm.
If possible, try this adapter on another computer and confirm if the issue persists.
- Copy Link
- Report Inappropriate Content
Hello, thanks for reporting the issue to the community.
Is the computer a Windows 10? You can try this latest driver and see if it helps:
https://downloadcenter.intel.com/download/30112/Windows-10-Wi-Fi-Drivers-for-Intel-Wireless-Adapters
Please remove all the drivers for this adapter on the computer, install the above driver manually: https://www.tp-link.com/support/faq/920/.
BTW, what is the model number of the wireless router? You may run a Wi-Fi analyzer on the PC to verify which channel is busy and which is clear for the 5G network, then choose a clear channel on the router, change the 5G channel width to 40MHz, then reboot both the router and the PC to confirm.
If possible, try this adapter on another computer and confirm if the issue persists.
- Copy Link
- Report Inappropriate Content
@Kevin_Z So I actually installed that Intel driver that you linked and for the past 2 days I've had no disconnects apart from when I restarted the router.
Thank you, hopefully it stopped for good.
- Copy Link
- Report Inappropriate Content
Thank you very much for the valued update, it's glad to know the issue was figured out by replacing with the new Intel driver.
You can enjoy the internet.
If you need any further help, do not hesitate to contact us.
- Copy Link
- Report Inappropriate Content
Information
Helpful: 0
Views: 565
Replies: 3
Voters 0
No one has voted for it yet.