M7650 - No Service Detected

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M7650 - No Service Detected
M7650 - No Service Detected
2021-01-29 13:35:37 - last edited 2021-01-30 03:37:50
Model: M7650
Hardware Version: V1
Firmware Version: 1.1.8 Build 201110 Rel.1026n
Problem:
I have no internet access
Having trouble with no service it can identify the SIM Number but doesnt detect a service.
Device LCD Text - "Connecting..."
tpMiFI Text - "No Service"
Working perfectly fine before until this happened.
 
Device Info as listed
Model: M7650
Firmware Version: 1.1.8 Build 201110 Rel.1026n
Hardware Version: M7650(EU) v1.1
ISP Version: 20082701
SIM Card Status: PIN disabled

Network Search: Auto

Purchase Date: Sept 30, 2020 (Few Months Old)

IP Address: 0.0.0.0

 
What I tried:
- Changing to Different APNs
- Changing Different SIM Card (ISP: GOMO.PH, Globe Telecom, SMART) These 3 different SIMs are working on my phone
- Upgrading FIrmware
- Changing DNS
- Factory Reset
 
What I haven't tried:
- ISP Update as I couldn't find the file in the website.
 
I already tried this
https://www.tp-link.com/en/support/faq/794/
https://www.tp-link.com/en/support/faq/795/
 
System Logs: (Time is not accurate)
ID Time Type Level Content
1 11-10 08:12:43 WLAN INFO Auto down timer start to count down.
2 11-10 08:12:43 WLAN INFO Start Auto Down Timer
3 11-10 08:12:43 WLAN INFO Current STA Num: [0]
4 11-10 08:12:43 WLAN ERROR Get hostapd sta mac failed: hostapd Parse mac failed
5 11-10 08:12:43 WLAN INFO AP Switch ON
6 11-10 08:12:43 WLAN ERROR wm_system_call fails cmd[ip -6 route del fe80::/64 dev wlan0]
7 11-10 08:12:43 WLAN ERROR wm_system_call fails cmd[route del -net 169.254.1.0 netmask 255.255.255.0 dev wlan0]
8 11-10 08:12:43 WLAN ERROR wm_system_call fails cmd[brctl addif bridge0 wlan0]
9 11-10 08:12:41 WLAN ERROR wm_system_call fails cmd[killall -9 hostapd]
10 11-10 08:12:41 WLAN ERROR wm_system_call fails cmd[pgrep hostapd]
11 11-10 08:12:41 WLAN ERROR wm_system_call fails cmd[pgrep hostapd]
12 11-10 08:12:39 WLAN INFO AP Switch OFF
13 11-10 08:12:38 WLAN INFO put wake up WLAN work to wq.
14 11-10 08:12:38 WLAN INFO put shutdown WLAN work to wq.
15 11-10 08:11:59 WLAN INFO Auto down timer start to count down.
16 11-10 08:11:59 WLAN INFO Start Auto Down Timer
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#1
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11 Reply
Re:M7650 - No Service Detected
2021-02-08 06:49:53

Any help?

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#2
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Re:M7650 - No Service Detected
2021-06-13 11:59:55

Any update? I am using tp-link M7200 and i have same problem. Can somebody help us?

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#3
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Re:M7650 - No Service Detected
2021-11-15 15:10:30
Hi @TPSpark Did you manage to get past this issue? I am having the same problem
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#4
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Re:M7650 - No Service Detected
2021-11-16 07:49:12

@umeshhansla 

Hi, Can I have a picture of the screenshot of the error message when you failed to update the firmware?

As for the internet issue, could you please send me a picture of the advanced>status page?

And please also save a picture when it gave you an error when doing manual network research.

By the way, how long have you had the M7650?

Then Please refer to the private message for the beta firmware.

Thank you very much.

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#5
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Re:M7650 - No Service Detected
2021-11-16 08:14:41

@TP-Link  thank you for your reply 

 

I bought the device in end like December 2019 or January 2020. Unfortunately due to COVID, it did not get used much. Also I noticed the sticker on the device says V1.1 but the software says V1.0. If I try changing the firmware for V1.0 that works but when I try firmware images for V1.1, it says it is not for this version.

 

Here are the images you requested

For searching for networks, when I try via the web I get the following error

with the app, I get another error

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#6
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Re:M7650 - No Service Detected
2021-11-16 09:37:12

@umeshhansla 

Thank you and are you able to update the beta firmware?

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#7
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Re:M7650 - No Service Detected
2021-11-16 09:49:52

Dear @TP-Link 

 

I tried but it doesnt seem to connect to the device via USB. The read me says the device must be powered OFF when I connect to the USB. Is that correct? 

 

 

Thank you

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#8
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Re:M7650 - No Service Detected
2021-11-17 01:42:27

@umeshhansla 

Hi, thank you for the patience.

It is right to leave the MiFi power off.

Would you mind trying to turn off the windows firewall, then restart the computer and run the firmware recovery program again?

Please also reset M7650 once to have a look. (there is a reset pinhole after removing the back case and you could hold it for 10s until “Power Off” appears on the screen)

 

At the same time, for the internet service, I see the ISP profile has not been correctly updated with the SIM carrier- Etisalat in the U.A.E.

Have you tried to manually create the ISP APN profile to have a look:

Thank you.

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#9
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Re:M7650 - No Service Detected
2021-11-17 06:12:21

Dear @TP-Link 

 

Thank you so much for your reply and your help.  

 

Tried the steps you mentioned but still it is not working sad It just gives me the fail message. Here is the log from the log button

 

--2021-11-17 09:46:57--
program will start...

--2021-11-17 09:46:59--
Please check if product type and image directory are right!!!
Product Name£ºM7650(EU) 1.1
ImagePath£º.\images\M7650(EU) 1.1

--2021-11-17 09:46:59--
device1:Start to update, image directory is .\images\M7650(EU) 1.1

--2021-11-17 09:51:05--
program will start...

--2021-11-17 09:51:11--
Please check if product type and image directory are right!!!
Product Name£ºM7650(EU) 1.1
ImagePath£º.\images\M7650(EU) 1.1

--2021-11-17 09:51:11--
device1:Start to update, image directory is .\images\M7650(EU) 1.1

--2021-11-17 09:53:22--
device1£ºUnconnected!
 

I also tried to set the Etisalat APN manually from what I could find via google.

 

 

But it did not work. Here are the logs from the device as well, specifically from the file logcat.txt 

 

2018-08-08 00:00:58.299 I/TP_MOBILE(  556): 1533686458  The latest dataflow TX 0, RX 0.
2018-08-08 00:00:58.299 I/TP_MOBILE(  556): 1533686458  Now process message (id: 0x4F972104), MSGID = 0x00000041.
2018-08-08 00:00:56.279 I/TP_MOBILE(  556): 1533686456  The latest dataflow TX 0, RX 0.
2018-08-08 00:00:56.279 I/TP_MOBILE(  556): 1533686456  Now process message (id: 0x093A9E16), MSGID = 0x00000041.
2018-08-08 00:00:54.259 I/TP_MOBILE(  556): 1533686454  The latest dataflow TX 0, RX 0.
2018-08-08 00:00:54.259 I/TP_MOBILE(  556): 1533686454  Now process message (id: 0x0B8D6FF6), MSGID = 0x00000041.
2018-08-08 00:00:52.289 E/TP_MOBILE(  556): 1533686452  Get sim card number failed (0).
2018-08-08 00:00:52.289 E/TP_MOBILE(  556): 1533686452  0x00000010 QMI_ERR_NOT_PROVISIONED
2018-08-08 00:00:52.279 I/TP_MOBILE(  556): 1533686452  Now process message (id: 0x20BC3DBB), MSGID = 0x00000069.
2018-08-08 00:00:52.239 I/TP_MOBILE(  556): 1533686452  The latest dataflow TX 0, RX 0.
2018-08-08 00:00:52.239 I/TP_MOBILE(  556): 1533686452  Now process message (id: 0x455DF9B8), MSGID = 0x00000041.
2018-08-08 00:00:50.219 I/TP_MOBILE(  556): 1533686450  The latest dataflow TX 0, RX 0.
2018-08-08 00:00:50.219 I/TP_MOBILE(  556): 1533686450  Now process message (id: 0x29FED76E), MSGID = 0x00000041.
2018-08-08 00:00:48.199 I/TP_MOBILE(  556): 1533686448  The latest dataflow TX 0, RX 0.
2018-08-08 00:00:48.199 I/TP_MOBILE(  556): 1533686448  Now process message (id: 0x23BAFE76), MSGID = 0x00000041.
2018-08-08 00:00:46.169 I/TP_MOBILE(  556): 1533686446  The latest dataflow TX 0, RX 0.
2018-08-08 00:00:46.169 I/TP_MOBILE(  556): 1533686446  Now process message (id: 0x3279D6AB), MSGID = 0x00000041.
2018-08-08 00:00:44.159 I/TP_MOBILE(  556): 1533686444  The latest dataflow TX 0, RX 0.
2018-08-08 00:00:44.159 I/TP_MOBILE(  556): 1533686444  Now process message (id: 0x54713B97), MSGID = 0x00000041.
2018-08-08 00:00:42.329 E/TP_MOBILE(  556): 1533686442  Get sim card number failed (0).
2018-08-08 00:00:42.329 E/TP_MOBILE(  556): 1533686442  0x00000010 QMI_ERR_NOT_PROVISIONED
2018-08-08 00:00:42.319 I/TP_MOBILE(  556): 1533686442  Now process message (id: 0x78AD3E49), MSGID = 0x00000069.
2018-08-08 00:00:42.139 I/TP_MOBILE(  556): 1533686442  The latest dataflow TX 0, RX 0.
2018-08-08 00:00:42.139 I/TP_MOBILE(  556): 1533686442  Now process message (id: 0x648C29C5), MSGID = 0x00000041.
2018-08-08 00:00:40.109 I/TP_MOBILE(  556): 1533686440  The latest dataflow TX 0, RX 0.
2018-08-08 00:00:40.109 I/TP_MOBILE(  556): 1533686440  Now process message (id: 0x199C136C), MSGID = 0x00000041.
2018-08-08 00:00:38.069 I/TP_MOBILE(  556): 1533686438  The latest dataflow TX 0, RX 0.
2018-08-08 00:00:38.069 I/TP_MOBILE(  556): 1533686438  Now process message (id: 0x0B1FC15A), MSGID = 0x00000041.
2018-08-08 00:00:36.049 I/TP_MOBILE(  556): 1533686436  The latest dataflow TX 0, RX 0.
2018-08-08 00:00:36.049 I/TP_MOBILE(  556): 1533686436  Now process message (id: 0x628429B5), MSGID = 0x00000041.
2018-08-08 00:00:34.029 I/TP_MOBILE(  556): 1533686434  The latest dataflow TX 0, RX 0.
2018-08-08 00:00:34.029 I/TP_MOBILE(  556): 1533686434  Now process message (id: 0x5FC73618), MSGID = 0x00000041.
2018-08-08 00:00:32.399 E/TP_MOBILE(  556): 1533686432  Get sim card number failed (0).
2018-08-08 00:00:32.399 E/TP_MOBILE(  556): 1533686432  0x00000010 QMI_ERR_NOT_PROVISIONED
2018-08-08 00:00:32.389 I/TP_MOBILE(  556): 1533686432  Now process message (id: 0x60CEADE6), MSGID = 0x00000069.
2018-08-08 00:00:32.309 E/TP_MOBILE(  556): 1533686432  Get sim card number failed (0).
2018-08-08 00:00:32.309 E/TP_MOBILE(  556): 1533686432  0x00000010 QMI_ERR_NOT_PROVISIONED
2018-08-08 00:00:32.299 I/TP_MOBILE(  556): 1533686432  Now process message (id: 0x2A884A18), MSGID = 0x00000069.
2018-08-08 00:00:32.009 I/TP_MOBILE(  556): 1533686432  The latest dataflow TX 0, RX 0.
2018-08-08 00:00:32.009 I/TP_MOBILE(  556): 1533686432  Now process message (id: 0x1B2398F9), MSGID = 0x00000041.
2018-08-08 00:00:29.989 I/TP_MOBILE(  556): 1533686429  The latest dataflow TX 0, RX 0.
2018-08-08 00:00:29.989 I/TP_MOBILE(  556): 1533686429  Now process message (id: 0x1F0C2B20), MSGID = 0x00000041.
2018-08-08 00:00:29.419 E/TP_MOBILE(  556): 1533686429  Get sim card number failed (0).
2018-08-08 00:00:29.419 E/TP_MOBILE(  556): 1533686429  0x00000010 QMI_ERR_NOT_PROVISIONED
2018-08-08 00:00:29.399 I/TP_MOBILE(  556): 1533686429  Now process message (id: 0x39C118AD), MSGID = 0x00000069.
2018-08-08 00:00:27.969 I/TP_MOBILE(  556): 1533686427  The latest dataflow TX 0, RX 0.
2018-08-08 00:00:27.969 I/TP_MOBILE(  556): 1533686427  Now process message (id: 0x1F1749CB), MSGID = 0x00000041.
2018-08-08 00:00:25.949 I/TP_MOBILE(  556): 1533686425  The latest dataflow TX 0, RX 0.
2018-08-08 00:00:25.949 I/TP_MOBILE(  556): 1533686425  Now process message (id: 0x4EC90132), MSGID = 0x00000041.
2018-08-08 00:00:23.919 I/TP_MOBILE(  556): 1533686423  The latest dataflow TX 0, RX 0.
2018-08-08 00:00:23.919 I/TP_MOBILE(  556): 1533686423  Now process message (id: 0x3422940D), MSGID = 0x00000041.
2018-08-08 00:00:21.899 I/TP_MOBILE(  556): 1533686421  The latest dataflow TX 0, RX 0.
2018-08-08 00:00:21.899 I/TP_MOBILE(  556): 1533686421  Now process message (id: 0x0F61BD2B), MSGID = 0x00000041.
2018-08-08 00:00:19.889 I/TP_MOBILE(  556): 1533686419  The latest dataflow TX 0, RX 0.
2018-08-08 00:00:19.889 I/TP_MOBILE(  556): 1533686419  Now process message (id: 0x265FDF1F), MSGID = 0x00000041.
2018-08-08 00:00:18.699 E/POWER_CONSUMPTION(  794): socket bind success,start listen
2018-08-08 00:00:18.699 E/POWER_CONSUMPTION(  794): socket create success
2018-08-08 00:00:17.859 I/TP_MOBILE(  556): 1533686417  The latest dataflow TX 0, RX 0.
2018-08-08 00:00:17.859 I/TP_MOBILE(  556): 1533686417  Now process message (id: 0x52515FAB), MSGID = 0x00000041.
2018-08-08 00:00:15.849 I/TP_MOBILE(  556): 1533686415  The latest dataflow TX 0, RX 0.
2018-08-08 00:00:15.849 I/TP_MOBILE(  556): 1533686415  Now process message (id: 0x7B9E890D), MSGID = 0x00000041.
2018-08-08 00:00:13.819 I/TP_MOBILE(  556): 1533686413  The latest dataflow TX 0, RX 0.
2018-08-08 00:00:13.819 I/TP_MOBILE(  556): 1533686413  Now process message (id: 0x493C153C), MSGID = 0x00000041.
2018-08-08 00:00:11.789 I/TP_MOBILE(  556): 1533686411  The latest dataflow TX 0, RX 0.
2018-08-08 00:00:11.789 I/TP_MOBILE(  556): 1533686411  Now process message (id: 0x1D8CDCA7), MSGID = 0x00000041.
2018-08-08 00:00:09.769 I/TP_MOBILE(  556): 1533686409  The latest dataflow TX 0, RX 0.
2018-08-08 00:00:09.769 I/TP_MOBILE(  556): 1533686409  Now process message (id: 0x26712C29), MSGID = 0x00000041.
2018-08-08 00:00:07.759 I/TP_MOBILE(  556): 1533686407  The latest dataflow TX 0, RX 0.
2018-08-08 00:00:07.759 I/TP_MOBILE(  556): 1533686407  Now process message (id: 0x6AFC45F3), MSGID = 0x00000041.
2018-08-08 00:00:05.739 I/TP_MOBILE(  556): 1533686405  The latest dataflow TX 0, RX 0.
2018-08-08 00:00:05.739 I/TP_MOBILE(  556): 1533686405  Now process message (id: 0x19B626EE), MSGID = 0x00000041.
2018-08-08 00:00:04.619 I/WLAN_-_user(  777): Auto down timer start to count down.
2018-08-08 00:00:04.619 I/WLAN_-_user(  777): Start Auto Down Timer
2018-08-08 00:00:04.619 I/WLAN_-_user(  777): Current STA Num: [0]
2018-08-08 00:00:04.619 E/WLAN_-_user(  777): Get hostapd sta mac failed: hostapd Parse mac failed
2018-08-08 00:00:04.619 I/WLAN_-_user(  777): AP Switch ON
2018-08-08 00:00:04.539 E/WLAN_-_user(  777): wm_system_call fails cmd[brctl addif bridge0 wlan0]
2018-08-08 00:00:03.719 I/TP_MOBILE(  556): 1533686403  The latest dataflow TX 0, RX 0.
2018-08-08 00:00:03.719 I/TP_MOBILE(  556): 1533686403  Now process message (id: 0x6F75923F), MSGID = 0x00000041.
2018-08-08 00:00:01.649 I/TP_MOBILE(  556): 1533686401  The latest dataflow TX 0, RX 0.
2018-08-08 00:00:01.649 I/TP_MOBILE(  556): 1533686401  Now process message (id: 0x05790BA6), MSGID = 0x00000041.
2018-08-08 00:00:01.579 I/TP_MOBILE(  556): 1533686401  GET_SMSC_ADDRESS response, value = +971506060000
2018-08-08 00:00:01.579 I/TP_MOBILE(  556): 1533686401  no need to init device sca
2018-08-08 00:00:01.579 I/TP_MOBILE(  556): 1533686401  first char is +
2018-08-08 00:00:01.579 I/SMS_-_user(  556): GET_SMSC_ADDRESS response, value = +971506060000
2018-08-08 00:00:01.559 I/TP_MOBILE(  556): 1533686401  length of mnc is 2
2018-08-08 00:00:01.549 E/TP_MOBILE(  556): 1533686401  Get sim card number failed (0).
2018-08-08 00:00:01.549 E/TP_MOBILE(  556): 1533686401  0x00000010 QMI_ERR_NOT_PROVISIONED
2018-08-08 00:00:01.529 I/TP_MOBILE(  556): 1533686401  No need to take any operation.
2018-08-08 00:00:01.529 I/TP_MOBILE(  556): 1533686401  Mobile network not registered, cannot connect.
2018-08-08 00:00:01.529 I/TP_MOBILE(  556): 1533686401  Current: PS-Reg(2), Srv-Stat(0), Conn-Stat(1).
2018-08-08 00:00:01.529 I/TP_MOBILE(  556): 1533686401  No need to take any operation.
2018-08-08 00:00:01.529 I/TP_MOBILE(  556): 1533686401  Mobile network not registered, cannot connect.
2018-08-08 00:00:01.529 I/TP_MOBILE(  556): 1533686401  Current: PS-Reg(2), Srv-Stat(0), Conn-Stat(1).
2018-08-08 00:00:01.529 I/TP_MOBILE(  556): 1533686401  No need to take any operation.
2018-08-08 00:00:01.529 I/TP_MOBILE(  556): 1533686401  Mobile network not registered, cannot connect.
2018-08-08 00:00:01.529 I/TP_MOBILE(  556): 1533686401  Current: PS-Reg(2), Srv-Stat(0), Conn-Stat(1).
2018-08-08 00:00:01.519 I/TP_MOBILE(  556): 1533686401  No need to take any operation.
2018-08-08 00:00:01.519 I/TP_MOBILE(  556): 1533686401  Mobile network not registered, cannot connect.
2018-08-08 00:00:01.519 I/TP_MOBILE(  556): 1533686401  Current: PS-Reg(2), Srv-Stat(0), Conn-Stat(1).
2018-08-08 00:00:01.519 I/TP_MOBILE(  556): 1533686401  Not registered, searching!
2018-08-08 00:00:01.519 I/4G_-_user(  556): Not registered, searching!
2018-08-08 00:00:01.509 W/TP_MOBILE(  556): 1533686401  Event (0x10000001) not found its logic thread.
2018-08-08 00:00:01.499 I/TP_MOBILE(  556): 1533686401  Because in FTM currently, cannot change the mode.
1970-01-01 22:02:33.349 I/TP_MOBILE(  556): 79353  The latest dataflow TX 0, RX 0.
1970-01-01 22:02:33.349 I/TP_MOBILE(  556): 79353  Now process message (id: 0x602127D9), MSGID = 0x00000041.
--------- beginning of /dev/log_radio
1970-01-01 22:02:32.949 I/DHCP_-_user(  640): DHCPACK(bridge0) 192.168.0.163 26:42:60:8b:1a:49 rgb
1970-01-01 22:02:32.939 I/DHCP_-_user(  640): DHCPREQUEST(bridge0) 192.168.0.163 26:42:60:8b:1a:49 
1970-01-01 22:02:32.739 E/WLAN_-_user(  777): wm_system_call fails cmd[killall -9 hostapd]
1970-01-01 22:02:32.559 I/WLAN_-_user(  777): put wake up WLAN work to wq.
1970-01-01 22:02:32.559 I/WLAN_-_user(  777): Wake up WLAN.
1970-01-01 22:02:32.539 E/POWER_CONSUMPTION(  794): power_consumptiond start
1970-01-01 22:02:32.539 W/WLAN_-_user(  777): Read ACL setting failed.
1970-01-01 22:02:32.539 E/WLAN_-_user(  777): read acl setting failed: open file err.
1970-01-01 22:02:32.459 E/WLAN_-_user(  777): DM: Get invalid wpa_psk[NULL].
1970-01-01 22:02:31.709 I/OTHER_-_user(  489): Current USB set config times:2
1970-01-01 22:02:31.419 I/others_-_user(  633): dnsmasq open dhcp server
1970-01-01 22:02:31.339 I/DHCP_-_user(  547): dhcp server starting ...
1970-01-01 22:02:31.279 I/DHCP_-_user(  547): dhcp server stopped
1970-01-01 22:02:31.259 E/NETMANAGER_LAN(  547): is_interface_enabled:create ioctl failed!
1970-01-01 22:02:31.249 E/NETMANAGER_LAN(  547): is_interface_enabled:create ioctl failed!
1970-01-01 22:02:30.709 I/OTHER_-_user(  489): Current USB set config times:1
1970-01-01 22:02:30.709 E/USB_DAEMON(  489): switch to single configuration mode
1970-01-01 22:02:30.659 I/OTHER_-_user(  489): Current USB state:1
1970-01-01 22:02:30.599 E/state_ctrl(  513): Unkown temp event
1970-01-01 22:02:30.209 E/WLAN_-_user(  509): wm_connect: connect error
1970-01-01 22:02:29.769 E/state_ctrl(  513): Set device state = 1
1970-01-01 22:02:29.769 E/state_ctrl(  513): Not boot from usb charge, goto normal mode
1970-01-01 22:02:29.769 E/state_ctrl(  513): pon_trigger=0
--------- beginning of /dev/log_system
1970-01-01 22:02:29.599 E/CHARGE  (  484): Batt init voltage = 4308
1970-01-01 22:02:29.599 E/CHARGE  (  484): batt_always_good = 0
--------- beginning of /dev/log_main
 

 

 

 

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#10
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Re:M7650 - No Service Detected
2021-11-17 08:28:50

@umeshhansla 

Hi, In this way, we could leave aside the firmware upgrade at this moment.

Did you have one more SIM card available for the test?

I started thinking there might be something wrong with the hardware of M7650.

 

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#11
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