Archer C60 Ver 3.0 | WIFI/Lan connectivity getting disconnected after the recent firmware upgrade

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Archer C60 Ver 3.0 | WIFI/Lan connectivity getting disconnected after the recent firmware upgrade

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Archer C60 Ver 3.0 | WIFI/Lan connectivity getting disconnected after the recent firmware upgrade
Archer C60 Ver 3.0 | WIFI/Lan connectivity getting disconnected after the recent firmware upgrade
2021-01-29 15:54:54 - last edited 2021-03-01 07:33:27
Model: Archer C60  
Hardware Version: V3
Firmware Version: 1.2.0 Build 20201231 rel.39772(5553)

After the recent Firmware upgrade on 2021-01-18 the wifi / LAN connectivity is getting disconnected again and again on all devices i.e both on Laptop and mobile phones. And to restore the connectivity one has to reboot the router but that connection also  only last for  5-10 miuntes.

There is no issue at the ISP end.

 

KIndly let me know how to resolve this?

 

Also do let me know how to revert back to the original firmware of the device or degrade to last firmware version?

 

Also on "Download center" for my country there is no way to download the old firmware. So kindly do share the link from where i can download the old firmware

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#1
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1 Accepted Solution
Issue on new firmware update (Archer C60 v3.0 | 1.2.0 Build 20201231 rel.39772(4555) )-Solution
2021-02-09 08:18:22 - last edited 2021-03-01 07:33:27

@Kevin_Z 

 

I tried to upgrade the latest firmware again(fortunately, it let me to re-install the same version) and now it seems Okey !

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#9
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Re:Archer C60 Ver 3.0 | WIFI/Lan connectivity getting disconnected after the recent firmware upgrade
2021-01-30 11:48:03 - last edited 2021-01-30 18:33:06

@Kevin_Z 

 

Could you please look into this issue.

Archer C60(US) Ver 3.0

 

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#2
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Issue on new firmware update (Archer C60 v3.0 | 1.2.0 Build 20201231 rel.39772(4555) )
2021-01-31 15:26:11

@Achilles 

 

I am facing the same issue.

 

.

.

.

@Achilles 

"Also do let me know how to revert back to the original firmware of the device or degrade to last firmware version?"

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#3
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Re:Archer C60 Ver 3.0 | WIFI/Lan connectivity getting disconnected after the recent firmware upgrade
2021-02-01 01:09:23

@Achilles  @the6thplanet 

 

Thank you both for posting on the TP-Link Community.
 

Is the issue that the internet connection on the router unstable and displaying a red light?

 

Who is your ISP? What kind of connection type you have on the router, is it PPPoE or Dynamic IP? When it shows a red light, please login to its web interface to check if there is still a WAN IP address, you can refer to the guide to login: https://www.tp-link.com/support/faq/1523/.

 

If there is still a WAN IP address when there is no internet, please change the DNS server on the Internet/WAN page to 8.8.8.8 and 8.8.4.4, then reboot the router to confirm.

 

BTW, this new version seems cannot be downgraded to the previous version, but please don't worry, we will try to figure it out and help provide a solution ASAP.

 

 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#4
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Re:Archer C60 Ver 3.0 | WIFI/Lan connectivity getting disconnected after the recent firmware upgrade
2021-02-01 08:50:25

@Kevin_Z 

 

Thank you for your reply.

 

Ok let me explain in more details:

 

I having Archer C60 Ver 3.0

the old firmware:  1.2.0 Build 190115

the new Firmware:    1.2.0 Build 20201231

 

 

I upgraded through the "Online Upgrade" by clicking on "check for  upgrade", and NOT Manual Upgrade. which means upgrade  *.bin file has to be correct and genuine. 

 

These are issues that i am facing after upgrade:

- My SSID WiFi connection disconnected so many times per a day. both 2.5G and 5G

- I used to utilize Dynamic DNS through TP-LINK ID.  I cannot login to  TP-LINK ID any more. (tried on Chrome, Firefox, and Edge) plz refer to screenshot attached.

 

 

 

 

 

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#5
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Re:Archer C60 Ver 3.0 | WIFI/Lan connectivity getting disconnected after the recent firmware upgrade
2021-02-01 11:15:18

@the6thplanet 

 

Thank you for getting back. Can you please also check the info that I mentioned earlier?

 

Have you tried to reset the C60 to factory defaults and reconfigure it from scratch? If not yet, please give it a go.

 

To locate this issue and try to fix it, we would like to follow up on your case via email once we have all the info. Please check your inbox later and provide the information that we need.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#6
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Issue on new firmware update (Archer C60 v3.0 | 1.2.0 Build 20201231 rel.39772(4555) )
2021-02-01 14:14:15 - last edited 2021-02-01 14:21:22

@the6thplanet @Kevin_Z 

 

My issue has resolved after the replacement of the router- my router was in warrantly period(though i am still monitoring the new router - of the same model ,as i have just installed it). When i first contacted the Tplink  Customer care(India), they made me change the below settings on my old router(per them its their standard troubleshooting process for my type of case), though it didnt worked for me but still i am sharing the Changes that they made me perform(hope it work for you).

 

>Wireless ---> Wireless Setting

For 2.4Ghz  Channel: Auto to >>>>1, 6, 11(Any)

For 5Ghz  Channel: Auto to >>>>44,

 

> Network --> Internet

MTU size: 1500 to >>>> 1450(save>reboot> check, if not resolved than ---->) and than >>>> 1480 (save>reboot> check)

Primary  DNS : Default ISP(provided) to >>>> 8.8.8.8
Secondary DNS: 8.8.8.8 >>>> 8.8.4.4

 

> System Tool ----> System parameter:
2.4 GHZ
RTS THRESHOLD: 2346  >>>> 2304

5GHZ
RTS THRESHOLD: 2346  >>>> 2305

 

Reboot the router. -->>> Check Now.

 

But as these changes still didnt resolved my issue so they raised replacement complain and today i visited the service center and they replaced the old router with new one.

They upgraded the new router there itself to the new version on which i was facing the issue earlier

Firmware Ver: 1.2.0 Build 20201231 rel.39772(5553)
Hardware Ver: Archer C60(US) v3.0

 

Now i have configured the new router with my old backup settings and subjecting the router to the same conditions(multiple downoads/torrent on phone/laptop) during which i was facing the issues earlier [ i.e -initially intermittent disconnection of LAN/Wifi and than full terminination of connections when subjected to heavy download like torrents set on download(this issue didnt occured if one was only using  the internet for just browsing)  and the termination of connection either on LAN/Wifi was restored only  by rebooting the router and the issue would repeat again when subjected to same condition again and again,] earlier on old router and till now i have not experienced any issues.

 

Also while i was at service center the agent told me that in this router Archer C60 ver 3 we/they cannot downgrade the firmware as its not possible.

 

i will update the post , if i experience any issues on my new router or if the old issues gets replicated on new router.

 

i hope my this account would be of help to you.

 

Thanks

 

 

 

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#7
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Issue on new firmware update (Archer C60 v3.0 | 1.2.0 Build 20201231 rel.39772(4555) )
2021-02-02 01:14:24

@Achilles 

 

Thank you very much for getting back with the valued update, it's glad to know you have got it replaced and it's running properly now.

 

Please let us know if there is an issue, have a nice day.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#8
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Issue on new firmware update (Archer C60 v3.0 | 1.2.0 Build 20201231 rel.39772(4555) )-Solution
2021-02-09 08:18:22 - last edited 2021-03-01 07:33:27

@Kevin_Z 

 

I tried to upgrade the latest firmware again(fortunately, it let me to re-install the same version) and now it seems Okey !

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#9
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Re:Archer C60 Ver 3.0 | WIFI/Lan connectivity getting disconnected after the recent firmware upgrade
2022-03-04 17:11:47
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#10
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