my pc doesnot deected the exterder

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my pc doesnot deected the exterder

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my pc doesnot deected the exterder
my pc doesnot deected the exterder
2021-02-01 11:32:25 - last edited 2021-02-03 06:43:45
Model: RE220  
Hardware Version:
Firmware Version: 1.0.0 build 201027 rel.59817n

the extender is working and it has two lines (2.4ghz and the 5ghz). But the problem is that all the phones in my house detected the signal but not my pc. How can I do for making my pc detected and connect to the extender?

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Re:my pc doesnot deected the exterder
2021-02-03 06:43:29 - last edited 2021-02-03 06:43:45

@Giovi 

Hi,

May I know the model number of the computer as well as the operating system?

--if possible, please refer to this link and save a picture of the details of the system info and driver info: https://www.tp-link.com/support/faq/2722/

Was this computer not able to detect neither 2.4ghz nor 5ghz?

Have you tried to change the wireless channel on the main router, like channel 11 for 2.4ghz, channel 40 for 5ghz?

 

Thank you very much and wait for your reply.

 

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