Extender disconnects every 30 minutes

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Extender disconnects every 30 minutes
Extender disconnects every 30 minutes
2021-02-01 14:45:26 - last edited 2021-02-01 14:47:11
Model: RE650
Hardware Version: V1
Firmware Version: 1.0.7

I got the extender a few months ago, and since then, the 5g network has kept disconnecting every 20-30 minutes, where the light indicator for it would turn off and the only thing that would solve it would be turning the extender off and on.

Any advice on how to fix it?

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Re:Extender disconnects every 30 minutes
2021-02-03 06:32:05

@Alejandro.lsr 

Hi,

May I know the model number of your wireless router?

Would you please try to change the wireless channel on the 5ghz to be channel 40 or 38 to have a look?

When the 5gzh disconnected, the mobile devices are still connected but no internet, or fail to get connected and get the error, like failed to get the IP address or incorrect password, or connection failed?

By the way, did the 2.4ghz work fine all the time?

Thank you very much and wait for your reply.

 

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