Fail to detect internet after setting up

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Fail to detect internet after setting up

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Hecky21

2021-02-03 14:00:10

Posts: 3

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2021-02-03

Fail to detect internet after setting up

2021-02-03 14:00:10

Model: Deco E4

Hardware Version: V1

Firmware Version: 2209106A00266

Hi Team-

It seems that I'm having trouble setting up the deco router. I have sueccessfully activated it after downloading the Deco app but it won't detect Internet. I tried to switch to my modem network ID and all my devices can connect to the internet using the modem network name. But when I will choose the network name for deco it won't connect to tye Internet.

See attached file for reference.

3 Reply

TP-Link

2021-02-07 09:58:05

Posts: 6831

Helpful: 3047

Solutions: 536

Stories: 28

Registered: 2018-07-23

Re:Fail to detect internet after setting up

2021-02-07 09:58:05

@Hecky21

Hi,

Sorry for the delay.

Did you still have the same issue?

If yes, could you please help me check the following information:

What the color of the LED light on the main Deco?
What is the IP address under More>advanced>IPv4 and which connection type did you choose, dynamic IP or PPPoE?
Could you please provide a picture of your network structure, such as cable modem---main router—Deco?

Thank you very much and wait for your reply.

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