Unable to reconfigure and setup up deco units

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Unable to reconfigure and setup up deco units

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Reyclose

2021-02-07 05:49:56

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Registered: 2021-02-07

Unable to reconfigure and setup up deco units

2021-02-07 05:49:56

Model: Deco M4

Hardware Version:

Firmware Version: Latest

Had problem with main unit so I finished uup resetting all 3 and starting again.I still had a problem with the main deco unit, so I put that aside and tried to set the other 2. I pressed the reset button and the app on my tablet started in the middle of the setting up procedure . I then deleted the app thinking I could start afresh but that failed. I need help to try and delete all references of the M4 off my tablet so I can reinstall the App. I am getting on in years and help would be appreciated on what I can do. Regards Reyclose

Units purchased 3/4 months ago from UK, I live in Cyprus.

1 Reply

TP-Link

2021-02-07 11:42:28

Posts: 6831

Helpful: 3034

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Registered: 2018-07-23

Re:Unable to reconfigure and setup up deco units

2021-02-07 11:42:28

@Reyclose

Hi,

Have you already delete the Deco APP on the tablet?

If yes, but the new configuration was failed again and can I have a picture of which step that you could not get through?

And what Is the LED status on the main Deco?

Thank you very much and wait for your reply.

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Unable to reconfigure and setup up deco units

Unable to reconfigure and setup up deco units

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