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TP links disconnecting from internet

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TP links disconnecting from internet

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TP links disconnecting from internet
TP links disconnecting from internet
2021-02-21 20:47:18
Model: Deco M4  
Hardware Version: V2
Firmware Version: 2.4.15

Hi, I have set up 3 m4 decos today to my virgin media super hub 3 router. When I came to switch my router into modem mode my TP links disconnected. Can anyone help. 

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Re:TP links disconnecting from internet
2021-02-22 08:56:56

@Kay04 

Hi,

Did the internet service provider need PPPoE connection?

If yes, once the Virgin hub was configured as a pure modem, we might need to do the PPPoE connection on the Deco.

Thanks.

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Re:TP links disconnecting from internet
2021-02-22 18:29:16
How do I find out about his PPPoe please?
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Re:TP links disconnecting from internet
2021-02-22 20:24:25

@Kay04 Try restarting the Hub.

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