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deco m5 parental control config error try latter

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deco m5 parental control config error try latter

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deco m5 parental control config error try latter
deco m5 parental control config error try latter
2021-03-07 01:49:27 - last edited 2021-03-07 13:07:26
Model: Deco M5  
Hardware Version:
Firmware Version:

Hello: 

I have this situation. 

1- I create a parental control rule for roblox game

2- it was working fine

3- accidentally, the rule was deleted

4- I try to recreate the rule, but its not working any more. 

 

Report: "Error saving your configurqtion. Please, tra later"

 

Alternatives: 

a) create the rule with different names. Not working. same error

b) restart the decos. same error

c) reinstall the app. same error.

 

Please... any help or support on this?

 

thanks in advance and best regards to all

 

pd: attaching screenshots.

 

 

 

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#1
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3 Reply
Re:deco m5 parental control config error try latter
2021-03-08 05:59:20

@frodogg 

Hi, Are you able to reproduce the same issue every time?

--if yes, please click the top left settings button>help>suggestions>feedback and tick the system log and send it to us.

And have you updated the Deco APP as well as the Deco M5 to the latest firmware version?

Would creating the parental control rule for another website have the same issue?

Thank you very much and wait for your reply.

 

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#2
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Re:deco m5 parental control config error try latter
2021-03-09 00:19:59

@TP-Link 

thanks for the support. 

 

feedback sent with logs included. 

 

and answering your last two questions: yes to all.

 

best regards to all

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#3
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Re:deco m5 parental control config error try latter
2021-03-09 01:04:39 - last edited 2021-03-09 01:28:32

@frodogg 

Hi, Thank you very much and we got the feedback log.

And the case has been forward to the senior engineers and please have a check of your email box.

Thanks.

Deco Monthly Recap- Check What's Currently Going on With Deco KidShield Test Recruitment, Share Your Ideas With us! Wi-Fi Schedule Ideas Wanted!
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#4
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Views: 577

Replies: 3

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