Archer AX10 AX1500 randomly dropping connection
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Hello,
My internet setup is like this, I have a 300mbps fiber connection whose main modem/router is provided by my ISP. From the main router the Archer AX10 is connected via CAT6 ethernet cable in the AP mode(LAN port of main router to WAN port of AX10).
Now the issue is at any given random time of the day the WAN LED of the AX10 goes orange and I lose all types of internet connectivity both wired and wireless from the AX10. I can't even open the login page of the main router if connected through AX10. However if I disconnect ethernet cable(from AX10's WAN port) and reconnect it back , everything goes back to normal. This normalcy might last a few hours or a few minutes. Its totally random and I am at my wits end to figure this out. It has been already 4 days trying to figure out the problem and I am at a loss.
I also tried connecting the AX10 in router mode but same problem and I get reduced speeds if AX10 is in router mode(40mbps on a 300mbps connection)
In the system log all I could see when this disconnection occurs is a lots of LED WAN errors in this manner:
2021-03-09 19:45:17 Led Controller INFO [909] Start to run WAN1_OFF
2021-03-09 19:45:17 Led Controller INFO [909] Start to run WAN0_ON
2021-03-09 19:45:17 Led Controller INFO [909] Start to run LAN_ON
2021-03-09 19:29:20 Led Controller INFO [909] Start to run WAN1_ON
2021-03-09 19:29:20 Led Controller INFO [909] Start to run WAN0_OFF
2021-03-09 19:29:20 Led Controller INFO [909] Start to run LAN_ON
2021-03-09 19:23:46 Led Controller INFO [909] Start to run WAN1_OFF
2021-03-09 19:23:46 Led Controller INFO [909] Start to run WAN0_ON
2021-03-09 19:23:46 Led Controller INFO [909] Start to run LAN_ON
On the AX10, the DHCP is disabled and a static IP is assigned to it. Although I tried with DHCP as On and at Auto, and IP as dynamic, still no help.
This is the software and hardware versions of the device, I believe it is on the latest firmware:
Firmware Version: 1.1.6 Build 20210108 Rel. 60533(5553)
Hardware Version: Archer AX10 v1.20
Any help will be highly appreciated. I bought the Archer AX10 a week ago and its my first WiFi6 router and not having a pleasant experience.
Please reply if any more info is needed.
What I have already tried:
* Set AX10 in both router and AP mode, same result.
* Have tried setting DHCP on & off both and IP dynamic & static both on AX10.
* Have tried 3 different set of CAT6 cables both from main modem to router and router to my PC.
* Have tried setting wifi off too. No help, still dropped wired connections.
* My PC has two ethernet ports, one 2.5G & one 1G, have same problem while AX10 connected in either of them.
The WAN LED turns orange and I cant even access main router management page, the AX10 management page works fine and it shows Internet as not working. And I also checked the internet status by connecting the main router directly to the PC, it was working fine with no drops in speed or packet loss.
I have a somewhat similar issue already stated a few times in the forum, in the following threads:
https://community.tp-link.com/en/home/forum/topic/255830
https://community.tp-link.com/en/home/forum/topic/154267
There might be more but these two are the most recent with same internet dropping problem with WAN1_ON and WAN0_OFF problems. Surely there must be a solution to this as it has been a widespread and long occuring issue.
Thanks,
Vikalp.
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@Kepro I ended up getting rid of it as nothing seemed to work and I got 2 faulty units back to back.
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@Vikalp what did you bought instead?
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@Kepro Bought SG108E gigabit switch instead. Also looking for a good WiFi6 solution.
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Hi, is your ISP also Jio? Is the AX10 the main router, or it is also working as an Access Point? Kindly send us the whole system log on the AX10, including those before and after the internet drops.
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@Kevin_Z hello, no I'm from Slovakia, (cisco network) when I switch back to my old router WDR3600 v1 problem goes away... it's really annoying issue for my it looks like firmware or HW issue
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Is the AX10 working as an Access Point or as a main router? Who is your ISP?
Kindly share with us the whole system log on the AX10 before and after the internet drops via email, don't reboot the router, which will clear the necessary log to verify the cause of disconnect.
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I thought your issue was escalated to the engineers via email, can you please confirm? You can check if the email was dropped to the junk email, please reply them with the necessary information, they will help verify if the issue.
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I have the exact same issue.
Bought the router in February and it had been working fine with no trouble at all until just a couple weeks ago. Now, it randomly goes orange on the WAN and the connection simply doesn't exist any longer. It happened twice today that I know of. The first time it was orange for about a minute, and the second time there was no access for nearly 5 minutes. After that, it just kicked back in and started working again.
Over the past couple of weeks, I have seen it happen a half dozen times, but my wife and kids have reported it to me at least a dozen more times. So, I guess it may average twice a day or so.
Today, I had the day off work, so I updated the firmware after it happened the first time, hoping that it would solve the issue, but, as mentioned, it happened again later.
Additionally, I had a laptop ready to go wired directly to the modem in case the light went orange again. The internet was still working fine, the router was simply no longer routing!
I would really like to find the solution to this as a 5 month old router shouldn't be having an issue holding a connection from a functional modem - certainly not after it had worked consistently for 4 months with no trouble whatsoever.
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