Help needed! Set up of Deco M5

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2021-03-11 09:16:20

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Registered: 2021-03-11

Help needed! Set up of Deco M5

2021-03-11 09:16:20

Model: Deco M5

Hardware Version:

Firmware Version:

Set up via app went so well but my BT modem is blocking access for the new Deco

bt have provided complicated details to change but as there is no internet connection I cannot access the TP-link router to change

im not a techie so I need uncomplicated help please

1 Reply

2021-05-11 07:27:06

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Re:Help needed! Set up of Deco M5

2021-05-11 07:27:06

Hi, What did you mean that BT blocked the access of the new Deco, the last setup step to test the internet connection failed all the time?

--if yes, can I have some pictures?

May I know what are the changes suggested by BT?

Thank you.