Archer C20 - unstable internet connection

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Archer C20 - unstable internet connection
Archer C20 - unstable internet connection
2021-03-16 06:19:29
Model: Archer C20
Hardware Version: V5
Firmware Version: 0.9.14.16 v0001.0

Unstable internet connection

 

It's nearly 8 months I am using the router works fine however since a week it frequently disconnection observed, just connect-disconnect happening,  I have verified the connectivity with ISP it is fine, it means something to be done at router end,

Please help to fix the issue asap as it it really irritating in the current WFH scenario.

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Re:Archer C20 - unstable internet connection
2021-03-16 11:26:40

@Vaibhav_Mahajan 

 

Hello, can we try to confirm some details about the disconnect issue you encountered with the C20, then we can try to fix it?
1. What is the exact issue, is the wireless unstable or both the wireless and wired connections are having issues?
2. Are all wireless devices or both wired and wireless devices experiencing the same dropout or just some special or old clients? When they got disconnected, is the wireless network of the C20 still broadcasting or the wireless network is no longer available on all other devices as well?
3. How often does this disconnect issue happen? How did you recover the connection? It is suggested to reset it to the factory defaults and reconfigure it from scratch, leave all the settings by default and confirm again.
4. Is there any special activity that may cause the disconnect/drop out, such as high loading or downloading? How many devices are connected to the router at the same time? Try to disconnect some of them to verify if the connectivity is stable.
5. It is suggested to try with different channels, and try to find one with less interference with others. Change the channel width to 20MHz for the 2.4G, and 40MHz for the 5G, then reboot the router and confirm.

 

BTW, where did you buy this router, did you purchase it from your ISP, or you purchased it from the local store? Who is your ISP?

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