WiFi Gets Disconnected and doesn't show up in Device WiFi List
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
WiFi Devices (TV,Computer,Phone) gets disconnected from the Router automatically and the SSID of my WiFi doesn't show up in the Device's WiFi Scan List.When I check the Router it's all 4 LEDs are on(Power,5GHz,2.4GHz,WAN port) but when I press the button to switch off WiFi Radio on my Router it seems like the Router has Hanged and even on Removing WAN cable from Router,The WAN Port Light is still On.
It happens randomly and after many hours of Normal Working of the Router.
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
When did you purchase this Archer C6, when does this issue start to happen? You can try to reset it to factory defaults either by pressing the RESET button or doing factory defaults via its web interface page, then reconfigure it from scratch to check again if it will work properly.
Is there any high load or high traffic when the router hangs? How did you recover it?
How many devices connected to the router most of the time, what if you disconnect some of them?
- Copy Link
- Report Inappropriate Content
@Kevin_Z I purchased the Router in 2020.
I tried resetting to Factory Defaults from Router Button provided
But the Problem Persists
Only A Desktop and a Phone is connected to Router and Occasionally a Android TV is connected but that time Computer is not Connected so at Max 2 Devices at a time
And I havent made any changes to Router Settings.I only set IP address,Subnet Mask Default Gateway and DNS
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
When the Wi-Fi network is no longer available, please check if you can still detect the 2.4G or 5G signal by running a Wi-Fi analyzer on the computer. If the signal is still broadcasting correctly, but you cannot find it on the phone, please try to modify the wireless settings on the C6, such as channel and channel width, then reboot the C6 and phone to comfirm.
- Copy Link
- Report Inappropriate Content
@Kevin_Z I have checked that.
5GHz WiFi doesnt show up in Avialable WiFi and 2.4GHz shows up but when try to connect it enters in a awkward cycle of 'Trying to connect->Nothing->Trying to Reconnect' . i have checked all available WiFi from Phone,TV,Computer separately...Same Result!
Only after switching off and restarting temporarily solves the problem
- Copy Link
- Report Inappropriate Content
Was this issue occurring recently? You may reach out to the local tech support team to check if there have other suggestions about this, if not, they should be able to help with the replacement:
https://www.tp-link.com/support/contact-technical-support/#Hotline-Support
- Copy Link
- Report Inappropriate Content
Information
Helpful: 0
Views: 541
Replies: 6
Voters 0
No one has voted for it yet.