Hello everyone, 

 

I am kinda desperate already due to problems I have with this router. 

 

Setup: 

I've bought a device in a legit store (I am from Ukraine) and use it with my internet provider as a wifi router. 

 

I've set up two networks - 2.4 & 5 GHz respectively. 

 

We have like 5 mobile devices connected (all to 5Ghz spot) and 4 laptops (two to 2.4 and two to 5 GHz). 

 

Problem: 

It all first started with lags while watching movie and this followed 2.4GHz spot. 

I've made a ping toward google.com - it all seemed right. 

Whenever a packet loss between a device and router occur - 5GHz spot faces the same issue. 

Like the 2.4 GHz is causing all of this. 

 

Now it all got worse: my kid has online classes due to lockdown - and he just can't attend it normally as he constantly gets disconnects! (2.4GHz spot). 

While writing this I've switched my MBP to 2.4 spot and I am shocked with ping 192.168.0.1 being this:

--- 192.168.0.1 ping statistics ---

457 packets transmitted, 457 packets received, 0.0% packet loss

round-trip min/avg/max/stddev = 0.733/13.969/747.780/58.172 ms

 

And this is a ping from MBP on 5GHz spot: 

--- 192.168.0.1 ping statistics ---

20 packets transmitted, 20 packets received, 0.0% packet loss

round-trip min/avg/max/stddev = 0.915/95.365/342.612/108.738 ms

 

And this is - I am sitting just next to the router. 

 

Diagnostics: 

I've yesterday updated the firmware of device from stock to new one (2020 dated). It fixed things a bit, but not that issue is gone. 

 

- changed the 2.4GHz to BG only (instead of BGN). 

- disabled WPS

- pinged google.com using wifi router to see how router interacts with web - no packet loss for 50 packets nor the ping spikes. 

- checked the wifi channels and selected the most less propagated one. 

 

I need your help. This problems are ridiculous. Thanks

 

Update: Tried reducing the signal strength from "High" to "Medium" for both 2.4&5GHz respectively - not a fix either.