Home

Forums

Stories

Knowledge Base

Home Network Community > Wi-Fi Routers > 5G AX mode crashes 2017 MacBook Pro 13 wifi

< Wi-Fi Routers

5G AX mode crashes 2017 MacBook Pro 13 wifi

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

5G AX mode crashes 2017 MacBook Pro 13 wifi

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

JeffreyCurtis

2021-03-21 18:17:24

Posts: 3

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2021-03-21

5G AX mode crashes 2017 MacBook Pro 13 wifi

2021-03-21 18:17:24

HI,

After a few days of troubleshooting a weird problem I was able to duplicate the issue and repeat it on demand. Anytime i set the 5G to mixed mode with AX a 2017 macbook pro would drop its connectivity (wifi would show disconnected) and show no networks. Recycling the network back and on would solve the issue for a few seconds. No other devices in the house have this issue. This problem only showed up when I replaced my old router a few days ago. If I put 5G in mixed mode without AX the MacBook works fine. Not sure why this is happening, but there isn't any updates available on the mac side for the built in airport card to update.

Thanks

5 Reply

ksuuk

LV2

2021-03-21 19:39:54

Posts: 64

Helpful: 15

Solutions: 0

Stories: 0

Registered: 2021-03-09

Re:5G AX mode crashes 2017 MacBook Pro 13 wifi

2021-03-21 19:39:54

@JeffreyCurtis

Can You try to disable short gi, in C80 it's located > advanced > wireless > advanced > short gi

JeffreyCurtis

LV1

2021-03-21 22:04:37

Posts: 3

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2021-03-21

Re:5G AX mode crashes 2017 MacBook Pro 13 wifi

2021-03-21 22:04:37

@ksuuk

Hi,

I tried disabling short gi and same issue. I also submitted a bug report to Apple,

thanks

Kevin_Z

2021-03-22 03:02:46

Posts: 21610

Helpful: 5056

Solutions: 2546

Stories: 21

Registered: 2018-12-24

Re:5G AX mode crashes 2017 MacBook Pro 13 wifi

2021-03-22 03:02:46

@JeffreyCurtis

What is the specific macOS version of this 2017 MacBook Pro?

How about connecting this 2017 MacBook Pro to the 2.4G network, will it connect properly when enabling the AX mode?

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.

JeffreyCurtis

LV1

2021-03-22 23:33:44

Posts: 3

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2021-03-21

Re:5G AX mode crashes 2017 MacBook Pro 13 wifi

2021-03-22 23:33:44

@Kevin_Z

Hello,

its 11.2.3.

The issue doesn't appear on 2.4 with AX turned on. With 5G and AX on the network will just stop. The wifi will show it's connected but pressing the menu bars will show no networks. Recycling the wifi power on and off will allow it to reconnect and work for minutes to 20-30 minutes.

thanks

Kevin_Z

2021-03-23 01:26:52

Posts: 21610

Helpful: 5056

Solutions: 2546

Stories: 21

Registered: 2018-12-24

Re:5G AX mode crashes 2017 MacBook Pro 13 wifi

2021-03-23 01:26:52

@JeffreyCurtis

Thanks for the details. We have reported the issue to the support engineers, they will likely reach out to you via email to continue to troubleshoot your issue.

5G AX mode crashes 2017 MacBook Pro 13 wifi

5G AX mode crashes 2017 MacBook Pro 13 wifi

Information

Voters 0

Tags