Archer AX11000 dropping connections
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
I'm hoping someone can help. I have an Archer AX11000 that's only about a month old, bought this as an upgrade from another brand after not being happy with the performance.
I have a fair few devices (about 26) connected throughout my home, but just recently I've noticed the router seems to just drop active connections. Most notably, a couple of Sonos One speakers I have and now has started to do it with a reolink security cameras.
I first noticed this when trying to play music over airplay, that all of my AirPlay devices that usually show up (including the two sonos and a Sony TV), just weren't showing up. After a router reset everything returns to normal, connected and working fine.
The router actually shows these devices as connected, which is weird, and I've even tried to reserve their DHCP address so their lease doesn't expire - however this doesn't seem to help.
Otherwise the router performs very well, so I'm at a loss as to why this seems to have started happening only in the last week or so.
Any ideas?
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Hello, if you encounter a dropping issue when connecting to the AX11000 network, please try this beta firmware to check if it fixes the issue:
Note: This version can be installed on both the EU version and US version.
Refer to the guidance to upload the firmware manually:
- Copy Link
- Report Inappropriate Content
try a fixed wifi channel on both bands
- Copy Link
- Report Inappropriate Content
@Cawsie thanks mate, great idea that I didn't think of, as I'm used to routers that just have one fixed I forgot this one selects it dynamically.
I'll try this now!
- Copy Link
- Report Inappropriate Content
@Cawsie doesn't look like it's helped, Sonos still dropping out completely until a router reset... Sony TV still shows as connected and connects to the internet with apps, but doesn't appear in the airplay devices on my phone.
any other ideas?
- Copy Link
- Report Inappropriate Content
Hello, if you encounter a dropping issue when connecting to the AX11000 network, please try this beta firmware to check if it fixes the issue:
Note: This version can be installed on both the EU version and US version.
Refer to the guidance to upload the firmware manually:
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
@Kevin_Z initial impression is that this firmware has fixed the issue. Over 24hrs since install now and all apps and devices are working perfectly. By now this would usually not be the case as devices would've dropped out.
When will this firmware reach production, and will I have to update out of a beta firmware to the production one manually?
Kevin_Z wrote
Hello, if you encounter a dropping issue when connecting to the AX11000 network, please try this beta firmware to check if it fixes the issue:
Note: This version can be installed on both the EU version and US version.
Refer to the guidance to upload the firmware manually:
- Copy Link
- Report Inappropriate Content
There will be a new official firmware for the AX11000 soon, please keep an eye on the official website as well as on your router web, you can detect the new firmware automatically, then update it.
- Copy Link
- Report Inappropriate Content
@phatmonk I just submitted a ticket. Maybe this is a DHCP issue. I loose (stale) connections and usually can get back without a reboot of the device I am on or the router. I am still actively troubleshooting with every config backed up in between. This is my logic, so far: Every wireless connection drops, but not at the same time. I have 4 devices wired, 3 with static IPs and one DHCP. My work laptop is on DHCP and that is the one and only wired connection that loses connection. I'm still trying different things and waiting to hear back from TP-Link. Can anyone else try this and see if they get the same results?
- Copy Link
- Report Inappropriate Content
@phatmonk I have a similar problem but it is linked to the 5Ghz band. The router is transmitting a signal but anything connected on that band disconnects and won't connect again until the router is restarted.
Mike
- Copy Link
- Report Inappropriate Content
Information
Helpful: 0
Views: 3911
Replies: 9
Voters 0
No one has voted for it yet.