Ethernet Port on and off

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Ethernet Port on and off

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Ethernet Port on and off
Ethernet Port on and off
2021-03-30 04:30:28
Model: Deco X60  
Hardware Version: V1
Firmware Version: 1.2.3 Build 20200330 Rel. 41420

I recently bought the X60 (2 pack) model and connected it to my ISP modem. During the day there were intermittent connectivity in which I noticed that the ISP ethernet port would go on and off. During this issue, the X60 would be flashing yellow, red, then green again. I'm quickly pointing to the ISP modem and had it replaced. I called the ISP and they checked the network, sent a technician, and they aren't able to see an issue on their end. Once the modem was replaced, I kept noticing that at least 3 times during the day the ethernet port would still be going on and off. I went ahead and switched it to the odl M5 model I had and so far its working fine. Is anyone experiencing this issue on the X60 model? 

  0      
  0      
#1
Options
1 Reply
Re:Ethernet Port on and off
2021-03-31 06:37:24

@88mmartinez 

Hi, thank you for your feedback.

I would like to forward your case to the senior engineers.

At the same time, could you please help me check the following information:

1. May I know who is your internet service provider and how about the model number of your cable modem?

2. Have you changed a new cable between the Deco X60 and ISP modem already?

3. If possible, could you please record a video clip of the LED status change on the main Deco X60?

 

Thank you very much and wait for your reply.

  0  
  0  
#2
Options