Deco 9m plus continuously disconnects between main deco and satellites after firmware 1.5.1
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.Deco 9m plus continuously disconnects between main deco and satellites after firmware 1.5.1
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Hello comunnity
Yesterday i upgraded to the last version 1.5.1. After a successful upgrade in all 3 decos (I have de 3 pack v2 m9 plus), all the satellites started to suffer multiples and random desconections between them and the amin deco.
I've been using the system for a year without problems.
After the firmware update 1.5.1 it's a mess, unstable connections, red lights blinking for hours. Tried restarting, reseting, praying, etc..
prevoiusly i had firmware 1.4.9
please fix this! It's unusable.
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Hi, we would love to forward your case to the senior engineers for further assistance.
At the same time, could you please help me check some details:
1.How often did this repeat?
2.Would the satellite Deco units turn red?
3.What did you do to restore the internet connection?
Thank you very much.
- Copy Link
- Report Inappropriate Content
1.How often did this repeat? - Randomly but at least once per day.
2.Would the satellite Deco units turn red? - Yes
3.What did you do to restore the internet connection? - Rebooted the satellites
- Copy Link
- Report Inappropriate Content
Thanks so much for sharing all the detailed info, this issue you are experiencing sounds unusual/abnormal. To address the issue and try to fix it, we would like to have a specialist look into this further via email. Please check your mailbox later, and let us know if the issue is resolved.
- Copy Link
- Report Inappropriate Content
@Flood Hi sorry for my bad english but i have also this problem i have bought m9 plus 3 pack 2 weeks later i bought a m5 deco
to expand my network now i have one m9 plus as router and the other 3 as units one of them is wired the other 2 are wireless
this is m9 and the other is the m5 where the m5 is about 20 meters of my m9 plus router the other m9 is about 3 meters from my router
and that gives me the problem this one keeps losing connection and starts flikkering red while the m5 keeps working flaweless ?
- Copy Link
- Report Inappropriate Content
Hi, Would swapping the location of this problematic Deco M9 with the Ethernet-connected satellite Deco M9 make any difference?
Or Would it always be the same Deco causing the problem?
How about the signal source of this M9, from the main Deco M9, or the Ethernet-connected M9?
Thank you.
- Copy Link
- Report Inappropriate Content
@Flood wauw thanks for the quick reply i have swapped the deco's i wait and see what happens
i wi report back thanks again ;)
- Copy Link
- Report Inappropriate Content
Exactly the same issue. Until upgrade to 1.5 the previously extremely reliable Deco mesh has turned itself into an unreliabel piece of junk making working from home hopeless.
Main deco stays online, satellites drop out frequently.
Quick fix needed from TP-Link!
- Copy Link
- Report Inappropriate Content
@PasiK Thanks so much for sharing all the detailed info, this issue you are experiencing sounds unusual/abnormal. To address the issue and try to fix it, we would like to have a specialist look into this further via email. Please check your mailbox later, and let us know if the issue is resolved.
- Copy Link
- Report Inappropriate Content
@TP-Link Hi, after swapping the deco's the problem was the same so another deco also lost connection...
on that same place so i placed the deco a few meters away in the same room now its seems the problem is solved
its running for two days now without problems hope it stays that way (so it must have bin something in my room that's
causing the problem) still don't now what but hé its working now thanks for the help anyway ;)
- Copy Link
- Report Inappropriate Content
Thanks a lot for the update.
Here if there is any further issue, please feel free to reply to this post;
Thank you very much.
- Copy Link
- Report Inappropriate Content
Information
Helpful: 2
Views: 2576
Replies: 20
Voters 1
