Deco 9m plus continuously disconnects between main deco and satellites after firmware 1.5.1

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Deco 9m plus continuously disconnects between main deco and satellites after firmware 1.5.1

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20 Reply
Re:Deco 9m plus continuously disconnects between main deco and satellites after firmware 1.5.1
2021-05-05 09:09:40

@Per_K 

Hi, we would love to forward your case to the senior engineers for further assistance.

At the same time, could you please help me check some details:

1.How often did this repeat?

2.Would the satellite Deco units turn red?

3.What did you do to restore the internet connection?

Thank you very much.

 

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#12
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Re:Deco 9m plus continuously disconnects between main deco and satellites after firmware 1.5.1
2021-05-06 09:53:57

@TP-Link 

 

1.How often did this repeat? - Randomly but at least once per day.

2.Would the satellite Deco units turn red? - Yes

3.What did you do to restore the internet connection? - Rebooted the satellites

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#13
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Re:Deco 9m plus continuously disconnects between main deco and satellites after firmware 1.5.1
2021-05-07 01:48:53

@Per_K 

Thanks so much for sharing all the detailed info, this issue you are experiencing sounds unusual/abnormal. To address the issue and try to fix it, we would like to have a specialist look into this further via email. Please check your mailbox later, and let us know if the issue is resolved.

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#14
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Re:Deco 9m plus continuously disconnects between main deco and satellites after firmware 1.5.1
2021-05-13 06:14:38

@Flood Hi sorry for my bad english but i have also this problem i have bought m9 plus 3 pack 2 weeks later i bought a m5 deco 

to expand my network now i have one m9 plus as router and the other 3  as units one of them is wired the other 2 are wireless

this is  m9 and the other is the m5 where the m5 is about 20 meters of my m9 plus router the other m9 is about 3 meters from my router

and that gives me the problem this one keeps losing connection and starts flikkering red while the m5 keeps working flaweless ?

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#15
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Re:Deco 9m plus continuously disconnects between main deco and satellites after firmware 1.5.1
2021-05-13 08:52:12

@satstarter 

Hi, Would swapping the location of this problematic Deco M9  with the Ethernet-connected satellite Deco M9 make any difference?

Or Would it always be the same Deco causing the problem?

How about the signal source of this M9, from the main Deco M9, or the Ethernet-connected M9?

Thank you.

 

 

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#16
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Re:Deco 9m plus continuously disconnects between main deco and satellites after firmware 1.5.1
2021-05-13 09:29:29

@Flood wauw thanks for the quick reply i have swapped the deco's i wait and see what happens

i wi report back thanks again ;)

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#17
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Re:Deco 9m plus continuously disconnects between main deco and satellites after firmware 1.5.1
2021-05-13 15:04:29

@Per_K 

 

Exactly the same issue. Until upgrade to 1.5 the previously extremely reliable Deco mesh has turned itself into an unreliabel piece of junk making working from home hopeless.

Main deco stays online, satellites drop out frequently.

 

Quick fix needed from TP-Link!

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#18
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Re:Deco 9m plus continuously disconnects between main deco and satellites after firmware 1.5.1
2021-05-14 05:35:21

@PasiK Thanks so much for sharing all the detailed info, this issue you are experiencing sounds unusual/abnormal. To address the issue and try to fix it, we would like to have a specialist look into this further via email. Please check your mailbox later, and let us know if the issue is resolved.

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#19
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Re:Deco 9m plus continuously disconnects between main deco and satellites after firmware 1.5.1
2021-05-16 08:59:50

@TP-Link Hi, after swapping the deco's the problem was the same so another deco also lost connection...

on that same place so i placed the deco a few meters away in the same room now its seems the problem is solved

its running for two days now without problems hope it stays that way (so it must have bin something in my room that's

causing the problem) still don't now what but hé its working now thanks for the help anyway ;)

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#20
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Re:Deco 9m plus continuously disconnects between main deco and satellites after firmware 1.5.1
2021-05-17 01:56:38

@satstarter 

Thanks a lot for the update.

Here if there is any further issue, please feel free to reply to this post;

Thank you very much.

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#21
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