Have lot of issues with Archer C6
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
I had an old TPLINK Archer C20 which I replaced with Archer C6 as it had Gigabit support, but since then I have following issues,
1) On Some mobile devices (Android) after connecting to SSID, it says I need to login to the network. Just click on the notification bar, it opens the usual EMS login page and most often automatically connects after that. I had a discussion with Call Center and implemented all the suggestions they had given, but the issue still persists.
2) It's a DoS firewall, which typically blocks 2-3 devices automatically with our without much of the traffic from them. Finally, I had to switch off that feature.
3) Frequent automatic disconnections from the internet. I used PPPoE-based broadband which uses login-id and password.
Any idea, how I can solve these issues?
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
1) Can we have some screenshot about the notification message on the Android phones? Try to change the wireless settings on the C6, such as wireless channel, channel width, and security, then reboot the router to confirm. As for the security, you can change it to WPA-PSK AES.
2) As far as I know, the DoS Protection will block the device if it detects there are high traffic or torrent on it. Are there any special applications such as VPN on that device? You can try to change the DoS Protection to Middle or Low, then confirm if it helps. If it still blocks the device when changing to Low, then you need to disable it. The developers had been aware of this DoS Protection issue you are experiencing, they will consider how to improve it in the future firmware.
3) May I know who is your ISP? Do you have a stable connection with the old C20? Are there still WAN IP address and DNS address when the internet drops on the router? Please show us the screenshot of the Internet page on the router when there is no internet.
- Copy Link
- Report Inappropriate Content
Hello @Kevin_Z, thanks.
1) Right now, it's online school time, hence I cannot get you a screenshot on my mobile phone. I'll send you once all the school time is over. :-). The settings on the routers are set as per the technical helpdesk of TP-LINK, which are:
For 2.4 GHz
Security: WPA-WPA2 Personal Version: Auto Encryption: Auto
Mode: b/g/n mixed. Channel Width: 40 MHz and Channel: 11 at High transmit power.
For 5 GHz
Everything is the same (including SSID and Passcode) except Channel width: 80 MHz and Channel: 44
Smart Connect, Airtime fairness, and MIMO feature all are off.
2) For DoS, I switched it off as of now, as the blockage was hampering kids' schooling and exams. Cannot do much of the experiments as of now because of that.
3) I use ACT Fibernet broadband. With the old, C20 I did not connect issues and with C6. One of my kids uses a wired connection and he enjoys it the most in the house while the other uses WiFi and has a frequent internet connection issue (It's a new HP Laptop).
The screenshots, I'll get later if okay Kevin.
Thanks and Regards,
- Copy Link
- Report Inappropriate Content
Here is the Screenshot of the sign-in message on a mobile phone. (It's O+6T)
Archer-C6 wrote
Hello @Kevin_Z, thanks.
1) Right now, it's online school time, hence I cannot get you a screenshot on my mobile phone. I'll send you once all the school time is over. :-). The settings on the routers are set as per the technical helpdesk of TP-LINK, which are:
For 2.4 GHz
Security: WPA-WPA2 Personal Version: Auto Encryption: Auto
Mode: b/g/n mixed. Channel Width: 40 MHz and Channel: 11 at High transmit power.
For 5 GHz
Everything is the same (including SSID and Passcode) except Channel width: 80 MHz and Channel: 44
Smart Connect, Airtime fairness, and MIMO feature all are off.
2) For DoS, I switched it off as of now, as the blockage was hampering kids' schooling and exams. Cannot do much of the experiments as of now because of that.
3) I use ACT Fibernet broadband. With the old, C20 I did not connect issues and with C6. One of my kids uses a wired connection and he enjoys it the most in the house while the other uses WiFi and has a frequent internet connection issue (It's a new HP Laptop).
The screenshots, I'll get later if okay Kevin.
Thanks and Regards,
- Copy Link
- Report Inappropriate Content
Is it connecting to the 2.4G or 5G? Try to modify the 2.4G Wi-Fi settings as below:
Security: WPA-WPA2 Personal Version: WPA2-PSK Encryption: AES
Mode: b/g/n mixed. Channel Width: 20 MHz and Channel: 11 at High transmit power.
- Copy Link
- Report Inappropriate Content
Thanks Kevin. I tried these setting as well as auto mode sk Kevin. Unfortunately didn't work.
This happens only for the first time connection after router reboot.
I tried 2 separate SSIDs for 2.4G and 5G as well as same IDs. Both results in the same. Sign-in.
- Copy Link
- Report Inappropriate Content
How many devices have this sign-in issue after the C6 reboots? You mentioned the WAN PPPoE connection also drops, have you confirmed if the ISP modem is stable by connecting it to a computer and dial up directly? You can refer to this guide to dial up on the computer to monitor the connection:
- Copy Link
- Report Inappropriate Content
Information
Helpful: 0
Views: 1139
Replies: 8
Voters 0
No one has voted for it yet.