Archer AX10 AX1500: 2.4Ghz problem after firmware update

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Archer AX10 AX1500: 2.4Ghz problem after firmware update

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Archer AX10 AX1500: 2.4Ghz problem after firmware update
Archer AX10 AX1500: 2.4Ghz problem after firmware update
2021-04-08 23:08:38
Model: Archer AX10  
Hardware Version: V12
Firmware Version: 1.1.5 Build 20201230 Rel. 40465(5553)
Hello guys, all right?

Guys, I would like your help.

My router upgraded to firmware version 1.1.5 Build 20201230 Rel. 40465 (5553) by its own interface during its search for updates, but after this I have been having problems with the 2.4Ghz network, my devices simply disconnect constantly, until causing crashes on the router.

As soon as the router received the update, it was reset for the modifications to be properly applied.

Only the 5Ghz network is showing stability and does not show falls.

The problem ends when I start everything on smart connect, but in this configuration all my devices are less than 30% speed at 5Ghz.

Could someone help me?
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#1
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6 Reply
Re:Archer AX10 AX1500: 2.4Ghz problem after firmware update
2021-04-09 02:36:00

@WendellBR 

 

Can you explain more on this "The problem ends when I start everything on smart connect, but in this configuration all my devices are less than 30% speed at 5Ghz."?

 

What are the devices connected to the 2.4G network? Are all of them experiencing the same disconnect issue at the same time? Try to run a Wi-Fi analyzer to find a clear channel for the 2.4G network, then change the 2.4G channel width to 20MHz, change the security to WPA2-PSK/AES, reboot the router and reconnect to the wireless network, then confirm.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#2
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Re:Archer AX10 AX1500: 2.4Ghz problem after firmware update
2021-04-09 06:04:49 - last edited 2021-04-09 06:06:40

@Kevin_Z, Of course, disconnections decrease when I start the router's smart connect function (which creates a single network for both frequencies), however in this configuration, all devices are limited to 100mbps (including those connected via 5Ghz).

Regarding disconnections, all 2.4Ghz devices are disconnected at random from the network, this occurs even when using them. Unfortunately this is any device that is in the 2.4Ghz frequency, the disconnection problem does not occur if I use 5Ghz (when the networks are separated).

I already checked the channels and possible inferences from other devices, changed the width of the channel to 20Mhz, changed the name of the network as well as reset the router, but the problem remains. About my ISP, it made available a device in Bridge mode to avoid possible eventualities.

 

Finally, thank you very much for your attention.
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#3
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Re:Archer AX10 AX1500: 2.4Ghz problem after firmware update
2021-04-09 07:11:34

@WendellBR 

 

This issue you are experiencing sounds unusual. To address the issue and try to fix it, we would like to have a specialist look into this further via email. Please check your mailbox later, and let us know if the issue is resolved.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#4
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Re:Archer AX10 AX1500: 2.4Ghz problem after firmware update
2021-04-14 12:38:55

@Kevin_Z

Okay, I'll be waiting.
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#5
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Re:Archer AX10 AX1500: 2.4Ghz problem after firmware update
2021-07-23 07:19:18
Can we get some feedback. Also having the same issue.
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#6
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Re:Archer AX10 AX1500: 2.4Ghz problem after firmware update
2021-10-08 03:31:34

@WendellBR   We have the same issue woth 2.4 network

 

I was buy Archer AX10 because i think its better og my old Archer C7.   Terrible router is the Archer AX1500, i think its better contact the TPlink and reclaim the warranty

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#7
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