Deco app is not showing parental controls anymore

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Deco app is not showing parental controls anymore

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

NEILTOP1

2021-04-10 22:46:16

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Registered: 2020-06-21

Deco app is not showing parental controls anymore

2021-04-10 22:46:16

Model: Deco E4

Hardware Version:

Firmware Version: 2.6.3

Deco App was working perfectly since i installed 3 months ago but some reason for last few days 3 of 2 device shows off line but in real life device are on line

Mothly report used to notify and i am able to view it as well as parental cotrols was working fine but last few days parental control icon dissapears along with some other fetures

I am also unable to see upload and download data on each devices

I have done all trouble shooting but no joy

Please help and advise

Thanks,

1 Reply

TP-Link

2021-04-12 05:53:56

Posts: 6831

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Registered: 2018-07-23

Re:Deco app is not showing parental controls anymore

2021-04-12 05:53:56

@NEILTOP1

Hi, if you refresh the Deco APP, would the two satellite Decos come online?

Did the Deco work on the wireless router or access point mode?

Can I have some pictures when there is no parental control anymore?

If possible, please go to Deco APP>Overview> settings on the top left>help>contact us> suggestions and add the APP system log to us;

Thank you very much and wait for your reply.

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Deco app is not showing parental controls anymore

Deco app is not showing parental controls anymore

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