switching service providers

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

switching service providers

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
switching service providers
switching service providers
2021-04-13 15:11:22 - last edited 2021-05-10 16:41:19
Model: Deco M5  
Hardware Version: V1
Firmware Version: 1.5.3

Switching service providers from cable to fiber. Box on the wall, fiber in, ethernet out. They ran that to a standard Zyxel wifi router they provided. I'd like to skip their router, instead of disabling it and running through it. I have the ID and password that the Zyxel uses to talk to my ISP. If I plug my main Deco directly into the fiber box's ethernet port, though, I just get yellow light no interent. It never asks for the authentification.

 

How do I get my Decos to go back to configuring? And is there a way to back up the current config?

  0      
  0      
#1
Options
1 Accepted Solution
Re:switching service providers-Solution
2021-04-15 03:53:21 - last edited 2021-05-10 16:41:19

@nottooloud 

Hi,

Did the Deco M5 work on the wireless router mode?

Have you tried to go to Deco APP>More>advanced>IPV4 and change the connection type to PPPoE?

Or, you could reset the Deco by holding the reset button for 1s, then set it up from he beginning;

Thank you.

Recommended Solution
  0  
  0  
#2
Options
2 Reply
Re:switching service providers-Solution
2021-04-15 03:53:21 - last edited 2021-05-10 16:41:19

@nottooloud 

Hi,

Did the Deco M5 work on the wireless router mode?

Have you tried to go to Deco APP>More>advanced>IPV4 and change the connection type to PPPoE?

Or, you could reset the Deco by holding the reset button for 1s, then set it up from he beginning;

Thank you.

Recommended Solution
  0  
  0  
#2
Options
Re:switching service providers
2021-05-10 16:41:43

@TP-Link 

 

PPPoE got me there. Thanks.

  0  
  0  
#3
Options

Information

Helpful: 0

Views: 337

Replies: 2

Related Articles