Where are my settings in Deco app?

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Where are my settings in Deco app?

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Where are my settings in Deco app?
Where are my settings in Deco app?
2021-04-17 05:50:19 - last edited 2021-04-19 02:37:56
Model: Deco M4  
Hardware Version:
Firmware Version:

Hi,

 

I want to enable the Guest network in the app. However, in the More section of the Deco app, I only see the icon Advanced under Router Settings. No Wi-Fi, Blacklist, WPS, et cetera. Huh?! Am I doing something wrong?

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#1
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2 Accepted Solutions
Re:Where are my settings in Deco app?-Solution
2021-04-19 00:55:48 - last edited 2021-04-19 02:37:56

@BanRay More>Wi-Fi.> Turn on Guest Network

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#2
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Re:Where are my settings in Deco app?-Solution
2021-04-21 17:20:19 - last edited 2021-04-22 03:07:52

Hmmmm, unplugging the 3 units and plugging them back in after a few minutes did the trick. Now the icons, like Wi-Fi , WPS et cetera, are back again. Weird... Kind of buggy...

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#8
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7 Reply
Re:Where are my settings in Deco app?-Solution
2021-04-19 00:55:48 - last edited 2021-04-19 02:37:56

@BanRay More>Wi-Fi.> Turn on Guest Network

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#2
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Re:Where are my settings in Deco app?
2021-04-19 07:24:14

@JamesFoo Perhaps I was not clear enough. I don't see Wi-Fi when I click on MORE:

 

It is in Dutch, but MEER=MORE, ROUTER-INSTELLINGEN=ROUTER SETTINGS and Geavanceerd=Advanced.

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#3
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Re:Where are my settings in Deco app?
2021-04-19 12:48:06

@BanRay 

 

I've lost few options once in my Deco app, namely ability to delete Deco node from the mesh. For me the fix was to reboot my smartphone, everything came back after that in Deco app. 

 

If this does not help, consider uninstalling and reinstalling Deco app.

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#4
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Re:Where are my settings in Deco app?
2021-04-19 18:21:57

@Alexandre.  Rebooting phone did not help. Deleting and reinstalling the app did not work. The online chat said that I could perform a factory reset, but I'm certainly not doing that. I now have a working mesh system (although I can't tweak it, or configure a Guest Network), a factory reset would cost me a lot of time and with no guarantee that the issue is fixed. For me, it is a problem with the app. Not with my (working) setup. So I hope TP-Link fixes the app, or tells me what I am doing wrong...

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#5
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Re:Where are my settings in Deco app?
2021-04-20 02:45:55

@BanRay 

Hi, there is a new APP released last Friday 2.6.2 and would you mind installing the latest APP to have a look’

If the issue still continues, please go to overview>settings on the top right>help >contact us> suggestions and send the APP log to us;

(please also add the model number and operating system of your smartphone.)

Thank you.

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#6
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Re:Where are my settings in Deco app?
2021-04-20 07:57:57

@TP-Link I have Deco app version 2.7.4, running on iPhone X (iOS 14.4.2). I submitted my System Log. BTW: on my iPad Air 2019 (latest iPadOS, latest Deco app version) I have the exact same behavior...

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#7
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Re:Where are my settings in Deco app?-Solution
2021-04-21 17:20:19 - last edited 2021-04-22 03:07:52

Hmmmm, unplugging the 3 units and plugging them back in after a few minutes did the trick. Now the icons, like Wi-Fi , WPS et cetera, are back again. Weird... Kind of buggy...

Recommended Solution
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#8
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