iPhone/ios Dropped Connection

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iPhone/ios Dropped Connection

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iPhone/ios Dropped Connection
iPhone/ios Dropped Connection
2021-04-24 23:52:05 - last edited 2021-04-25 01:18:58
Model: Deco M9 Plus  
Hardware Version: V20
Firmware Version:

Hi! I recently switched to an iphone and ever since doing so, the connection keeps dropping on my TP Link Deco M5 and M9 system. 

 

I have tried resetting modem, resetting network settings on phone and even forgetting network but it still keeps happening. 

 

When I disconnect wifi from the phone and reconnect then it starts working. Any help would be appreciated. 

 

Thanks!
 

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#1
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1 Accepted Solution
Re:iPhone/ios Dropped Connection-Solution
2021-04-25 01:07:27 - last edited 2021-04-25 03:44:48

@josemikkel 

Hi, may I know the model number and operating system of your iPhone?

Is iPhone the only device that dropped connection very often?

Please refer to the following to have a look:

  1. Turn off the Mesh technology of the iPhone on the Deco APP;
  2. Enable the guest network for 2.4ghz only and test whether iPhone could maintain a stable connection?

Thank you very much.

2022 TP-Link Wi-Fi 7 Product Launch Event | Watch the Replay at https://www.tp-link.com/us/wifi7/event/.
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#2
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Re:iPhone/ios Dropped Connection-Solution
2021-04-25 01:07:27 - last edited 2021-04-25 03:44:48

@josemikkel 

Hi, may I know the model number and operating system of your iPhone?

Is iPhone the only device that dropped connection very often?

Please refer to the following to have a look:

  1. Turn off the Mesh technology of the iPhone on the Deco APP;
  2. Enable the guest network for 2.4ghz only and test whether iPhone could maintain a stable connection?

Thank you very much.

2022 TP-Link Wi-Fi 7 Product Launch Event | Watch the Replay at https://www.tp-link.com/us/wifi7/event/.
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#2
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Re:iPhone/ios Dropped Connection
2021-04-25 01:14:08

@TP-Link Hi! It's the iPhone 12 on latest software. All the decos are also on most up to date firmware and software

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Re:iPhone/ios Dropped Connection
2021-04-25 01:19:18

@TP-Link 

I am on guest network now it is still unstable and very slow

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Re:iPhone/ios Dropped Connection
2021-04-25 03:57:35

@josemikkel 

Hi,  Did turning off the Mesh make any difference?

By the way, I noticed that you have 3*Deco M5 and 3*Deco M4, did all the 6 nodes work under the same Mesh network?

 

Later I might need to forward your case to the senior engineers and could you please help me collect the following information:

Could you please log into the web UI http://tplinkdeco.net and help me save the system log?

How often did the iPhone drop the connection?

Thank you very much.

 

 

2022 TP-Link Wi-Fi 7 Product Launch Event | Watch the Replay at https://www.tp-link.com/us/wifi7/event/.
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Re:iPhone/ios Dropped Connection
2021-04-25 04:02:54

@TP-Link 

 

hi! yes they all seem to be on same network but how do I check if ever?

 

I will log on to web UI

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#6
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Re:iPhone/ios Dropped Connection
2021-04-26 03:15:48

@josemikkel 

Hi, when you click the middle 'global' on the Deco App, you could check whether all of the Deco nodes are on this page;

At the same time, I have forwarded your case to the senior engineers, and please have a check of your email box.

Thank you. 

2022 TP-Link Wi-Fi 7 Product Launch Event | Watch the Replay at https://www.tp-link.com/us/wifi7/event/.
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Re:iPhone/ios Dropped Connection
2021-04-26 03:30:39

@TP-Link yes they all appear there. 

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