iPhone/ios Dropped Connection
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Hi! I recently switched to an iphone and ever since doing so, the connection keeps dropping on my TP Link Deco M5 and M9 system.
I have tried resetting modem, resetting network settings on phone and even forgetting network but it still keeps happening.
When I disconnect wifi from the phone and reconnect then it starts working. Any help would be appreciated.
Thanks!
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Hi, may I know the model number and operating system of your iPhone?
Is iPhone the only device that dropped connection very often?
Please refer to the following to have a look:
- Turn off the Mesh technology of the iPhone on the Deco APP;
- Enable the guest network for 2.4ghz only and test whether iPhone could maintain a stable connection?
Thank you very much.
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Hi, may I know the model number and operating system of your iPhone?
Is iPhone the only device that dropped connection very often?
Please refer to the following to have a look:
- Turn off the Mesh technology of the iPhone on the Deco APP;
- Enable the guest network for 2.4ghz only and test whether iPhone could maintain a stable connection?
Thank you very much.
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@TP-Link Hi! It's the iPhone 12 on latest software. All the decos are also on most up to date firmware and software
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I am on guest network now it is still unstable and very slow
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Hi, Did turning off the Mesh make any difference?
By the way, I noticed that you have 3*Deco M5 and 3*Deco M4, did all the 6 nodes work under the same Mesh network?
Later I might need to forward your case to the senior engineers and could you please help me collect the following information:
Could you please log into the web UI http://tplinkdeco.net and help me save the system log?
How often did the iPhone drop the connection?
Thank you very much.
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hi! yes they all seem to be on same network but how do I check if ever?
I will log on to web UI
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Hi, when you click the middle 'global' on the Deco App, you could check whether all of the Deco nodes are on this page;
At the same time, I have forwarded your case to the senior engineers, and please have a check of your email box.
Thank you.
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@TP-Link yes they all appear there.
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