AX11000 dropping wifi randomly

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AX11000 dropping wifi randomly

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AX11000 dropping wifi randomly
AX11000 dropping wifi randomly
2021-04-30 05:53:30 - last edited 2021-04-30 05:57:16
Model: Archer AX11000  
Hardware Version: V1
Firmware Version: 1.1.1

Wifi has been dropping at random times and comes back a minute or two later, some days it happens a few times and other days it doesn't happen at all.


Only thing that shows up in the system log is "10489 service stop" any help would be appreciated.

 

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#1
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5 Reply
Re:AX11000 dropping wifi randomly
2021-04-30 06:57:51

@Draiman  Are you saying the 5G or 2.4G connection? Try to modify the wireless settings on the AX11000, you can run a Wi-Fi analyzer, review all the surrounding channel, then choose one that with less interference with others, choose 20MHz for the 2.4G, and 40MHz for the 5G, security can be WPA2-PSK, AES, then reboot the router, and reconnect to the network to confirm.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#2
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Re:AX11000 dropping wifi randomly
2021-05-01 06:08:07

@Kevin_Z both 5G and 2.4G simultaneously drop, I made the changes and it hasn't fixed the problem yet. 

 

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#3
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Re:AX11000 dropping wifi randomly
2021-05-06 05:40:02

@Draiman 

 

May I know how many devices are connected to the 2.4G and 5G network? Are there any devices that connect to the AX11000 with Ethernet cables? Are they stable?

 

We would like to follow up on your case via email. Please check your inbox and provide the information that we need.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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Re:AX11000 dropping wifi randomly
2021-05-06 07:09:17

@Kevin_Z typically I have around 15 devices, on 2.4G I have a few smart home devices, an Apple Watch, cell phones, 2 printers and a smart tv.

On 5G1 I have 2 smart tv's, an Amazon firestick, and an iPad.

On 5G2 I have 2 PS5's.


There are 2 devices connected through Ethernet both of which are desktop computers that I don't use but I will ask in the morning if they have run into issues as well.
 

This issue usually happens during a time when few devices are being used at night but occasionally happens during the day too.

 

 

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#5
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Re:AX11000 dropping wifi randomly
2021-05-06 08:12:38

@Draiman 

 

Thanks for getting back quickly. You can also monitor the LED status on the AX11000, check if the LED will become orange/red when the internet drops.

 

Kindly reply the email, we will have a specialist to follow it up.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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