Cannot connect HAIKU L bigassfan to my deco m5

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Cannot connect HAIKU L bigassfan to my deco m5

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Cannot connect HAIKU L bigassfan to my deco m5
Cannot connect HAIKU L bigassfan to my deco m5
2021-04-30 15:10:07 - last edited 2021-05-08 06:16:31
Model: Deco M5  
Hardware Version: V3
Firmware Version: 1.5.3 build 20210203 rel.68223

I am trying to connect the haiku L fan to deco m5 v3 wifi but the deco Wi-Fi network is not listed as available. My ssid is not hidden and the deco is powered on and in range of the haiku fan. 
I tried with my old router and the fan connects with no problem at all. 

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#1
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2 Accepted Solutions
Re:Cannot connect HAIKU L bigassfan to my deco m5-Solution
2021-05-07 10:23:33 - last edited 2021-05-08 06:16:31

@Kostispan   If the fan is American, the wifi module in the 2.4Ghz frequency only works for channels 1 to 11.

 

Your deco m5 may be that in the 2.4Ghz frequency it is tuned to channel 12-13 or 14, in this case it does not detect the fan.

 

Restart the main deco as many times as necessary, until you get a channel on the 2.4 Ghz frequency that is between channels 1 and 12. then deco m5 will detect its fan.

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Re:Cannot connect HAIKU L bigassfan to my deco m5-Solution
2021-05-08 06:21:35 - last edited 2021-05-08 06:40:43

@Rioja @TP-Link 

thanks the problem is solved 

After restarting the main deco the 2.4GHz wifi channel changed to 5 and the fan connected to deco

 

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#9
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Re:Cannot connect HAIKU L bigassfan to my deco m5
2021-04-30 20:35:12

My network structure is 

ISP-isp router - main deco - switch - other decos. 

the decos are in router mode and I try to connect the fan on one of the end decos. 

 

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#2
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Re:Cannot connect HAIKU L bigassfan to my deco m5
2021-05-07 06:23:42 - last edited 2021-05-08 06:16:12

@Kostispan 

Hi,

Have you tried to enable the guest Wi-Fi with 2.4ghz only with a different SSID and check again on the Fan to check whether it could detect the wireless network of Deco?

Thank you very much.

 

2022 TP-Link Wi-Fi 7 Product Launch Event | Watch the Replay at https://www.tp-link.com/us/wifi7/event/.
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#3
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Re:Cannot connect HAIKU L bigassfan to my deco m5-Solution
2021-05-07 10:23:33 - last edited 2021-05-08 06:16:31

@Kostispan   If the fan is American, the wifi module in the 2.4Ghz frequency only works for channels 1 to 11.

 

Your deco m5 may be that in the 2.4Ghz frequency it is tuned to channel 12-13 or 14, in this case it does not detect the fan.

 

Restart the main deco as many times as necessary, until you get a channel on the 2.4 Ghz frequency that is between channels 1 and 12. then deco m5 will detect its fan.

Recommended Solution
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#4
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Re:Cannot connect HAIKU L bigassfan to my deco m5
2021-05-07 16:48:29

@Rioja 

I checked on the deco wifi channel and it is set automatically to 12. This explains why the fan cannot connect to deco. 
@TP-Link is there a way to change deco wifi channel from the deco interface? And why this is not an option ?

 

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#5
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Re:Cannot connect HAIKU L bigassfan to my deco m5
2021-05-07 16:59:52

@Kostispan Restart the main deco as many times as necessary, until you get a channel on the 2.4 Ghz frequency that is between channels 1 and 11. then deco m5 will detect its fan.

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#6
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Re:Cannot connect HAIKU L bigassfan to my deco m5
2021-05-07 18:03:51
Thanks for the advice. I will try it and come back to you
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#7
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Re:Cannot connect HAIKU L bigassfan to my deco m5
2021-05-08 01:38:36

@Kostispan 

Hi, please let me know as well.

Currently, rebooting and using the network optimization would help adjust the wireless channel of Deco;

In case the issue is still here, I would like to follow up on your case by email as well;

Thank you very much.

2022 TP-Link Wi-Fi 7 Product Launch Event | Watch the Replay at https://www.tp-link.com/us/wifi7/event/.
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#8
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Re:Cannot connect HAIKU L bigassfan to my deco m5-Solution
2021-05-08 06:21:35 - last edited 2021-05-08 06:40:43

@Rioja @TP-Link 

thanks the problem is solved 

After restarting the main deco the 2.4GHz wifi channel changed to 5 and the fan connected to deco

 

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#9
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Re:Cannot connect HAIKU L bigassfan to my deco m5
2021-05-08 09:20:48

@Kostispan  I am happy for the solution with my advice, but do not forget that if you have a power cut in your house, or you touch the network optimization in the deco application, you can change the channel in 2.4Ghz and put a channel 12-13 or 14. In this case you will have to repeat the recommended option, restart the main deco.

 

Health.

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#10
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