No internet Access when Connected to Deco M4

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No internet Access when Connected to Deco M4

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Re:No internet Access when Connected to Deco M4
2021-06-09 07:11:01

@Katieq 

Hi, Thanks for the update.

Since your current firmware is a customized firmware for local ISP, it does not support Web UI and that is why we always failed to log into the web interface;

 

Currently, could you please help me confirm the following details:

1. Did Deco M4 still work on the access point mode?

2.When the internet dropped, all the Deco units stayed green and clients connected to the Wi-Fi had no internet service, right?

--Did the same issue continue when the laptop is connected via cable to the Deco M4?

--Can I have a picture of the IP settings on the smartphone when the internet connection dropped?

3.Is your network topology like:

 

 

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