Difficulties to stabilize connection wifi

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Difficulties to stabilize connection wifi

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Difficulties to stabilize connection wifi
Difficulties to stabilize connection wifi
2021-05-12 12:12:04
Model: Deco M5  
Hardware Version:
Firmware Version: 1.5.3

Good morning everybody.

I live in an 80m2 apartment, in which I installed a Mesh network with 2 DECO M5.

The main deco is ethernet connect to my HUAWEI EG8145V5 modem and works properly.

The slave deco is installed on a hall less than 6m far from the main one, without any possible signal interruption or obstacle, such as high furnitures, walls etc.

I'm facing some difficulties with this slave Deco. When I turn it on, it finds properly both networks 2,4GHz and 5GHz, the green light goes on and the android app finds also the slave deco. All works fine up to this point.

Some minutes after, the app lost the slave deco, shows a red message saying that it's disconnected from the main deco, instead the led continues green.

After this happens, I only get the slave connected to the main if I turn it off and on again, and only for a couple minutes.

All my connected devices goes to the main deco, that has not enough power to cover the entire apartment, so my smart tvs, notebooks, etc that are in the bedroom looses internet quality and sometimes aren't even able to connect. 

 

Is there any suggestion to solve such a problem?

Many thanks

Leandro

Curitiba PR Brazil

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3 Reply
Re:Difficulties to stabilize connection wifi
2021-05-13 02:11:07 - last edited 2021-05-13 02:16:26

@LeandroDorta 

Hi, 

May I know how long have you had the Deco M5 and when did this issue start?

Please also check the signal source strengthen of this satellite Deco on the Deco APP;--if possible, please save a picture of this page for me

By the way, how about the dropping frequency, like several times a day?

Thank you.

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Re:Difficulties to stabilize connection wifi
2021-05-13 14:25:41

@TP-Link

Hi, good morning.

 

I've bought the DECO M5 system 1 week ago.

I've updated the firmware what didn't solve the problem.

The signal strengthen from the main deco at the satellite point, verified with my mobile and notebook is very strong - full on both networks, 2,4G and 5G.

I'm on a trip up to sunday, but when I get back home I can send a picture from the app.

What makes me "crazy" is that all the time the satellite DECO keeps the green light, but doesn't appear into the app and my equipments can't connect to him.

I didn't undertand the question about dropping frequencies. Could you explain it please?

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Re:Difficulties to stabilize connection wifi
2021-05-14 03:07:20

@LeandroDorta Thanks so much for sharing all the detailed info, this issue you are experiencing sounds unusual/abnormal. To address the issue and try to fix it, we would like to have a specialist look into this further via email. Please check your mailbox later, and let us know if the issue is resolved.

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