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AX1800 keep disonnecting from internet once everyday ( yellow light on)

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AX1800 keep disonnecting from internet once everyday ( yellow light on)

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
AX1800 keep disonnecting from internet once everyday ( yellow light on)
AX1800 keep disonnecting from internet once everyday ( yellow light on)
2021-05-12 15:27:21
Model: Archer AX20  
Hardware Version: V1
Firmware Version: 1.2.0

Hi there,

 

I would like to know if i got a faulty unit or not as I'm constantly disconnect from the internet ( yellow lights on) at least once everyday after i bought this router. I know it is not my modem problem or ISP because i have a separate PC connect straight to the modem and is never disconnect from the internet. This is very frustrating because I need constant interent connection throughout a day. Please show me what i need to do to fix it. 


Thanks

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Re:AX1800 keep disonnecting from internet once everyday ( yellow light on)
2021-05-13 07:21:08

 

Thanks terziyski for your kind suggestion.

 

@KiLa1111 

May I know who is your ISP?
When the internet drops on the AX20, does it show WAN port unplugged or any error on its web interface status page? Is there still WAN IP address on the AX20?


Ensure the cable between the AX20 and your ISP modem is good, try with another cat5e or cat6 cable if necessary.


Please reset the AX20 first and then log into its web interface, confirm if there is a status for the Internet Negotiation speed:
https://www.tp-link.com/support/faq/2472/
Note: We can get to the Advanced->Network->Internet->Internet Port Negotiation Speed, then change it from Auto-Negotiation speed to 100Mbps Half Duplex to give it a try.

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Re:AX1800 keep disonnecting from internet once everyday ( yellow light on)
2021-05-14 02:22:43

@Kevin_Z 

 

Hi Kevin, 

 

Thanks for the quick reply. My ISP is rogers wireless in Toronto. 

 

I have attached a screenshot of the screen when the router disconnect from the internet.

 

Also this happens even after i change to the "half duplex" method that you suggested. So i guess it didn't solve the problem.

 

The way to get back online is to either "reboot" the router or simply unplug the WAN ethernet cable and plug it back in.

 

Please, is there anyway i can fix it or i need to RMA this unit?

 

Thanks

File:
20210513_220212.jpgDownload
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Re:AX1800 keep disonnecting from internet once everyday ( yellow light on)
2021-05-14 02:51:26

@KiLa1111 

 

We have reported the issue to the support engineers, they will likely reach out to you via email to continue to troubleshoot your issue.

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