@gstrain1 

Hi, Could you please help me get the following information so that I could forward your case to the senior engineers directly;

1. the speed test result on the Dell 7490 laptop with an AX200 WiFi6;

2. the information of your PC’s network adapter from here: (For Windows PC only)

--Press WIN+R on the keyboard, type in “cmd” and enter, you will see a small black window.

--In the small black window, type in “ipconfig /all” and press enter, the information of your network adapters will be printed.

--Please copy the whole content of this window while contacting us, this information would be more helpful when troubleshooting this issue.

At the same time, please confirm the following settings：

1.Please remove QoS settings: Deco APP>>>QoS>>>(Set Application priority to Standard, Remove all high priority devices, set the Bandwidth to 1000Mbps upload and 1000Mbps download)

Thank you very much.

@gstrain1 

Thanks so much for sharing all the detailed info, this issue you are experiencing sounds unusual/abnormal. To address the issue and try to fix it, we would like to have a specialist look into this further via email. Please check your mailbox later, and let us know if the issue is resolved.