Constant connection issues
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Hi
Ever since I set up my deco M5s the Internet has been dropping several times daily.
The lights on the deco m5 go red and numerous but not all my devices say connected no Internet.
This issue is getting to be increasingly frustrating having to turn the WiFi on and off repeatedly.
I'm not sure what causes it because I left the house for the weekend with it working, green lights all round and when I came back the Deco M5 discs were red.
My actual router isn't disconnected from the Internet when this happens and the router shows a blue connected LED the whole time. Any help would be extremely helpful!
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Thanks for your feedback.
Would you please help me check the following information:
1. Only the satellite Deco would lose the internet connection and turn red; the main Deco worked fine all the time, right?
2. Can I have a picture of the signal source and signal source strengthen on the satellite Deco?
3.Please try to log into the web UI and help me save the system log;
Thank you very much.
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Hi thanks for getting back so quickly.
So my main deco is connected to my plusnet router. I have three decos in total and all three lose connection and turn red.
2. Do you have an example of what that is? Not sure what to take a pic of haha
3. How do I log onto the Web ui?
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Hi,
If all 3 three Deco units lost the connection, there is no need for the signal source now.
May I know the model number of your Plusnet router?
Did Deco M5 work on the wireless router mode or access point mode?--How to check it:Deco APP>More>Advanced>operation mode;
As for how to log into the web UI, please refer to this link: https://www.tp-link.com/en/support/faq/2641/
How often did this issue repeat, like 3-4 times a day?
Thank you very much.
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Hi I have the plusnet one hub router
The devices were on wireless router mode but I have changed to access point mode this afternoon. No problems so far but it hasn't been long
This happens around 2-3 times a day. I'm struggling to save the logs but will keep trying
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Thanks so much for sharing all the detailed info, this issue you are experiencing sounds unusual/abnormal. To address the issue and try to fix it, we would like to have a specialist look into this further via email. Please check your mailbox later, and let us know if the issue is resolved.
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