Kevin_Z wrote

@Falas 

 

Are all the wired devices connected to the AX20 at the same time? How many devices? Are they able to get a valid IP address from the router? Try to perform a ping test by pinging the IP address of the router if they can get a valid IP address when the internet is not working. You can ping the www.google.com as well, and show us the results.

 

How to use Ping command: https://www.tp-link.com/support/faq/425/.

 

Are all the wireless devices connecting to the internet fine?

 

Who is your ISP? What kind of the WAN connection type on the AX20, Dynamic IP or PPPoE? When all the wired devices cannot access the internet, how about the internet LED, is it green or orange, is there still a WAN IP address on the router web?

@Kevin_Z 

All wired ports on the router are in use, 4. All drop at the same time when it happens. It hasn't happened again since I posted, so can't actually post a ping, but on my desktop it recognized that the Cat6 cable was connected but not the actual network or internet. No visible interface on the other 3 devices. All wireless connections kept working fine, WAN light stays green. Dynamic IP as the old Archer C7 was and AX20 picked during auto setup. Using Tether shows that WAN is working fine, still shows all the wireless clients, does not show any wired clients (nor even a 'Wired' header along the 2.4/5Ghz headings)

Rebooting the router does nothing, but unplugging and reconnecting all the Cat6 cables got them working again. Easy enough fix if I'm home but I leave for weeks at a time and it's definitely concerning.