Deco App not showing device speeds any more

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Deco App not showing device speeds any more

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Tobev

2021-05-27 15:00:36

Posts: 2

Helpful: 2

Solutions: 0

Stories: 0

Registered: 2021-05-27

Deco App not showing device speeds any more

2021-05-27 15:00:36

Model: Deco E4

Hardware Version: V1

Firmware Version: 1.5.1

Hello,

For a couple of days I've not been able to see the current speed of devices in the Deco app any more. They all show 0.0 Kbps on the overview, and are blank when I select one. It might coincide with updating the E4 firmware, or an app update, but I'm not sure.

I can still see the speeds of a Deco devices itself, but that's all.

4 Reply

TP-Link

2021-05-28 06:20:27

Posts: 6831

Helpful: 3034

Solutions: 536

Stories: 28

Registered: 2018-07-23

Re:Deco App not showing device speeds any more

2021-05-28 06:20:27

@Tobev

Hi, None of the online devices could display the speed on the overview page, right?

Can I have a picture of it and at the same time, could you please go to overview>settings on the top left>help>contact us>suggestions>send the APP log to us;

And if you enabled the high priority on the specific clients, would there be any speed index showing up?

Thank you very much.

Deco Monthly Recap- Check What's Currently Going on With Deco KidShield Test Recruitment, Share Your Ideas With us! Wi-Fi Schedule Ideas Wanted!