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Wifi Dongle not seeing wifi 6 router

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Wifi Dongle not seeing wifi 6 router

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Wifi Dongle not seeing wifi 6 router
Wifi Dongle not seeing wifi 6 router
2021-06-09 03:13:46 - last edited 2021-06-30 20:43:44
Model: TL-WN822N  
Hardware Version: V3
Firmware Version: don't know

Hi there

 

I have changed my ISP and I initially setup their wifi 6 router (Sky Wifi Router AR2140). Everything connected except one thing...

 

My son's wifi dongle (TP-link-WN822N version 3) could not detect the wifi on the Sky modem, though able to see all our neighbours' wifi connections.

After several hours trying many different approaches (drivers, uninstalling etc) to resolve the situation the solution was to remove the new modem and restore the old  modem (model HG659b). Now everything is working fine.

I've talked to the new ISP and they say it must be the dongle not connecting to the wifi 6 protocol. Does this sound right? Any idea how to get the dongle to connect?

 

Thanks

Muzza

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#1
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1 Accepted Solution
Re:Wifi Dongle not seeing wifi 6 router-Solution
2021-06-30 20:43:34 - last edited 2021-06-30 20:43:44

To the community - this is now solved - the modem needed to be set to non-AX mode since the dongle does not handle the later protocol...

 

 

Thanks to TP-Link for their efforts. I was most impressed.

 

Muzza

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Re:Wifi Dongle not seeing wifi 6 router
2021-06-15 03:06:33 - last edited 2021-06-15 05:40:45

@Muzza  Hello, 

 

Please make sure new Wi-Fi router 2.4Ghz Wi-Fi is on Channel 1-11.

To isolate the issue,change 2.4Ghz wireless protocol to 802.11n only and see if Wifi signal could be detected. 

you may disable 5Ghz Wi-Fi on main router and see if TL-WN822N could detect router's 2.4Ghz wifi. 

May I know the operating system on your computer using TL-WN822N V3?

Here is chipset driver for Win10, please give it a try : 
https://static.tp-link.com/2020/202006/20200601/00015960-RTLWlanU_WindowsDriver_1030.38.0712.2019_Drv_3.00.0032.L.zip

 

Below is the instruction to manually install driver: 

https://www.tp-link.com/support/faq/2241/

 

If still the same problem, may I have a photo of the wireless settings on your new wifi router? 

 

 

Share Your Pet Story, Win Free Tapo Care. Smart Action 2.0 Explore and meet the next level home automation.
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Re:Wifi Dongle not seeing wifi 6 router
2021-06-17 20:49:53

Hi there

 

Thanks for your reply.

 

I set the modem to 2.4ghz only, and got my son (it's his dongle) to follow the instructions you provided. He reports that his system (WIndows 10 fully updated) said that he had the latest drivers already.

 

Modem settings...

SSID: Holl

Protocol: Wi-Fi 4 (802.11n)

Security type: WPA2-Personal

Network band: 2.4 GHz

Network channel: 1

Link speed (Receive/Transmit): 144/144 (Mbps)

IPv6 address: 2405:da40:4101:2200:d108:e7c3:f174:b17e

Link-local IPv6 address: fe80::d108:e7c3:f174:b17e%6

IPv6 DNS servers: 2405:da40:4101:2200::1

IPv4 address: 192.168.1.6

IPv4 DNS servers: 192.168.1.1

Manufacturer: Intel Corporation

Description: Intel(R) Dual Band Wireless-AC 8265

Driver version: 20.70.19.1

Physical address (MAC): 00-E1-8C-13-4E-C1

 

Regards

Muzza

 

 

 

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Re:Wifi Dongle not seeing wifi 6 router
2021-06-21 08:30:09

@Muzza  Hello, 

Thank you for the update, can login to router and share a photo of the 2.4Ghz WiFi settings? 

You could create a Guest WiFi on the new router and see if adapter could see the Guest WiFi (2.4G). 

 

Put computer closer to new router, turn on WiFi, may I have a photo of the WiFi list ?  Please help us check the driver version of adapter and computer motherboard info and send us the photos, thank you : https://www.tp-link.com/support/faq/2722/

Share Your Pet Story, Win Free Tapo Care. Smart Action 2.0 Explore and meet the next level home automation.
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Re:Wifi Dongle not seeing wifi 6 router
2021-06-23 02:36:36

@Solla-topee 

 

Hi there again

> Thank you for the update, can login to router and share a photo of the 2.4Ghz WiFi settings?  <

 

> You could create a Guest WiFi on the new router and see if adapter could see the Guest WiFi (2.4G). <

I did that, but it doesn't appear.

 

> Put computer closer to new router, turn on WiFi, may I have a photo of the WiFi list ? <

The top two are neighbors, I don't know what "Hidden Network" means.

 

> Please help us check the driver version of adapter <

 

I must say, I'm puzzled by this, seeing RealTk instead of TP-Link. That's definitely the adaptor being used - we've disabled this adaptor and wifi stops (this is using the old modem) and enabled it and wifi starts.

 

> and computer motherboard info and send us the photos <

 

Thanks

Muzza

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#5
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Re:Wifi Dongle not seeing wifi 6 router
2021-06-24 13:15:50

@Muzza Thanks so much for sharing all the detailed info, this issue you are experiencing sounds unusual. To address the issue and try to fix it, we would like to have a specialist look into this further via email. Please check your mailbox later, and let us know if the issue is resolved. Thank you!

Share Your Pet Story, Win Free Tapo Care. Smart Action 2.0 Explore and meet the next level home automation.
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#6
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Re:Wifi Dongle not seeing wifi 6 router
2021-06-24 13:15:58

@Muzza Thanks so much for sharing all the detailed info, this issue you are experiencing sounds unusual. To address the issue and try to fix it, we would like to have a specialist look into this further via email. Please check your mailbox later, and let us know if the issue is resolved. Thank you!

Share Your Pet Story, Win Free Tapo Care. Smart Action 2.0 Explore and meet the next level home automation.
  0  
  0  
#7
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Re:Wifi Dongle not seeing wifi 6 router-Solution
2021-06-30 20:43:34 - last edited 2021-06-30 20:43:44

To the community - this is now solved - the modem needed to be set to non-AX mode since the dongle does not handle the later protocol...

 

 

Thanks to TP-Link for their efforts. I was most impressed.

 

Muzza

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#8
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Re:Wifi Dongle not seeing wifi 6 router
2021-07-07 05:37:39

@Muzza yesGlad to hear that the problem is resolved! 

Share Your Pet Story, Win Free Tapo Care. Smart Action 2.0 Explore and meet the next level home automation.
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#9
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