Archer C80 - Not able access internet through router

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Archer C80 - Not able access internet through router

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Karen9.phillips

2021-06-11 04:32:29

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Registered: 2021-06-11

Archer C80 - Not able access internet through router

2021-06-11 04:32:29

Model: Archer C80

Hardware Version: V2

Firmware Version:

We are using Archer C80 for the last 6 months, Product is great however, we are facing an issue - Whenever there is a power cut and once the power is back the router does not automatically connect to the internet. we have raised this concern with the Tech Support team, they have suggested that we need to manually configure the Setup.

We followed the same process and it worked. However, even if we follow the quick setup process, we are unable to access the internet through the router.

Note: When we connect with our old router (Not TP-Link), we are able to access to the internet.

1 Reply

Kevin_Z

2021-06-15 09:25:59

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Registered: 2018-12-24

Re:Archer C80 - Not able access internet through router

2021-06-15 09:25:59

@Karen9.phillips

Can we confirm who is your ISP, and what is the WAN connection type on the C80?

If the router doesn't connect to the internet automatically after a power outage, how will you get the internet back, reboot the router manually again, or click refresh and renew on its web GUI, or unplug the cable from its WAN then plug it back?

Does the ISP modem recover automatically? When the modem recovers, will the C80 internet LED stay orange? Please login to the C80 web interface page to check if there is a WAN IP address when the internet LED is orange, send us the screenshot. If there is still a WAN IP address and gateway when the internet if off before you manually restart the C80, please try to change the DNS server on the C80 to 8.8.8.8 and 8.8.4.4 under Advanced -> Network -> Internet, where you can find "Use the following DNS addresses", then monitor again.

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Archer C80 - Not able access internet through router

Archer C80 - Not able access internet through router

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