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Archer C80 HBO Go and Netflix issue

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Archer C80 HBO Go and Netflix issue

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Archer C80 HBO Go and Netflix issue
Archer C80 HBO Go and Netflix issue
2021-06-22 15:54:38 - last edited 2021-07-02 16:01:54
Model: Archer C80  
Hardware Version: V1
Firmware Version: 1.5.7 Build 210308 Rel.60033n(4555)

Hello Community,

after the firmware update to the latest version (1.5.7 Build 210308 Rel.60033n(4555)) on my Archer C80 it stopped to work HBO Go and Netflix applications on my Samsung TV (model: UE48JU6412U). It is interesting that YouTube application is working well.

HBO Go returns the Code:5.7, Netflix returns NW-2-5 error code (https://help.netflix.com/en/node/14424).

It does not matter if the TV is connected using WiFi or cable.

If I connect the TV directly (without the router) to the internet both applications work properly.

Any idea how to resolve this issue?

Thank you in advance!

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#1
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1 Accepted Solution
Re:Archer C80 HBO Go and Netflix issue-Solution
2021-07-02 16:01:31 - last edited 2021-07-02 16:01:54

During the remote session with support engineer he found that the issue is in MTU Size settings. It helped me to set the value to 1400 bytes.

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#10
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Re:Archer C80 HBO Go and Netflix issue
2021-06-23 01:27:09

@Daveron 

 

Hi, except the router firmware upgrade, are there any other changes in the network? Who is your ISP?

 

Please try to change the DNS settings on the C80 WAN/Internet to something like 8.8.8.8 or 1.1.1.1, reboot the router and TV to see if it will help.

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#2
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Re:Archer C80 HBO Go and Netflix issue
2021-06-23 14:20:42

Hi @Kevin_Z, there are no other changes in the network I am aware of. My ISP is https://www.dialtelecom.cz/en/household/detail/56-internet/

 

I tried to change the DNS settings on Network / Internet settings, rebooted the router and TV but it did not help.

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#3
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Re:Archer C80 HBO Go and Netflix issue
2021-06-25 09:31:24

@Daveron 

 

Just wondering if the issue can be resolved by downgrading the router firmware back to the previous version, would you like to give it a go? You can download the previous firmware from the TP-Link official website, then import it via its web GUI:

Download for Archer C80

Note: the router will be reset to the factory defaults state after downgrading to the previous version, and you will need to reconfigure it from scratch.

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#4
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Re:Archer C80 HBO Go and Netflix issue
2021-06-27 19:27:50

Hi @Kevin_Z, 

 

I have downgraded the firmware to the previous version. Unfortunately, it did not resolve the issue. Do you have any other idea how to fix it?

 

Thank you in advance,

Lukas

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#5
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Re:Archer C80 HBO Go and Netflix issue
2021-06-28 01:55:22

@Daveron 

 

I see. Just to confirm again, was the HBO Go and Netflix applications working fine before the router firmware update? 

 

Can you please connect the TV directly to the ISP modem again to confirm you can make them work? If it does, we would like to escalate the case to the support engineers to analyze it.

 

BTW, what is the current firmware of the Archer C80 now?

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#6
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Re:Archer C80 HBO Go and Netflix issue
2021-06-28 15:18:36

@Kevin_Z 

 

In light of the latest info I can not claim that applications worked well before the firmware update. I do not remember exactly when I did the firmware upgrade and when the applications stopped working. But both application worked well few days before the upgrade. And there was only one change I am aware of and it was the firmware upgrade. There were no other changes in my home network.

 

I have connected the TV directly to ISP modem and I can confirm that in this setup both applications work. So the issue is somewhere in Archer C80. The current firmware version (after the downgrade) is 1.5.3 Build 210128 Rel.64503n(4555)
 

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#7
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Re:Archer C80 HBO Go and Netflix issue
2021-06-29 05:49:07

@Daveron 

 

Thank you for the explanation and details. We have reported the issue to the support engineers, they will likely reach out to you via email to continue to troubleshoot your issue.

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#8
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Re:Archer C80 HBO Go and Netflix issue
2021-06-30 13:30:08

Thank you, @Kevin_Z 

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#9
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Re:Archer C80 HBO Go and Netflix issue-Solution
2021-07-02 16:01:31 - last edited 2021-07-02 16:01:54

During the remote session with support engineer he found that the issue is in MTU Size settings. It helped me to set the value to 1400 bytes.

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#10
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Helpful: 1

Views: 1100

Replies: 9

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