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Deco M5 on VM HUB3 in modem mode but BQM solid red

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Deco M5 on VM HUB3 in modem mode but BQM solid red

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Deco M5 on VM HUB3 in modem mode but BQM solid red
Deco M5 on VM HUB3 in modem mode but BQM solid red
2021-06-23 11:23:57 - last edited 2021-06-28 07:52:38
Model: Deco M5  
Hardware Version: V3
Firmware Version: 1.5.3

Hi,

I have just installed the Deco M5 Mesh on my Virgin Media Broadband with HUB 3 in Modem Mode.  Yesterday I kept getting dropouts and I have therefore set up a Broadband Quality Monitor for my new setup. This previously worked with the hub in Router mode, however now with the M5 Mesh and Hub in Modem mode the BQM is solid red.  On the Tp-Link web interface, I have tried enabling the IGMP feature but no change.  I can't see any other settings on either the app or web interface such as security that I can change.  I'm pretty sure I have the IP address correct, I took the IP address straight from the web interface status page. 

 

Any suggestions/help/similar problems

 

Many thanks

 

Matt

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Re:Deco M5 on VM HUB3 in modem mode but BQM solid red-Solution
2021-06-25 11:39:59 - last edited 2021-06-28 07:52:38

@TP-Link  Hi, many thanks for getting back.  I have sorted the BQM problem.  It is looking more like an issue of VirginMedia Broadband not being able to communicate with their Router rather than anything wrong with TP-Link tech. I am testing to see whether this is the same in Router mode and Modem mode.

 

Thanks again

 

Matt

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Re:Deco M5 on VM HUB3 in modem mode but BQM solid red
2021-06-25 07:46:57

@mattNev 

 

Hi matt, how is the BQM connected to the Deco M5 network, via cable or wireless? Please check if it has been assigned an IP address correctly from the Deco app.

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Re:Deco M5 on VM HUB3 in modem mode but BQM solid red-Solution
2021-06-25 11:39:59 - last edited 2021-06-28 07:52:38

@TP-Link  Hi, many thanks for getting back.  I have sorted the BQM problem.  It is looking more like an issue of VirginMedia Broadband not being able to communicate with their Router rather than anything wrong with TP-Link tech. I am testing to see whether this is the same in Router mode and Modem mode.

 

Thanks again

 

Matt

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Re:Deco M5 on VM HUB3 in modem mode but BQM solid red
2021-06-28 07:53:16

@mattNev 

 

Hi, glad to know you fixed it. Please let us know if there is still an issue with the connection.

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Re:Deco M5 on VM HUB3 in modem mode but BQM solid red
2021-10-04 14:59:24
Did you get the BQM working with virign in modem mode
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Re:Deco M5 on VM HUB3 in modem mode but BQM solid red
2021-10-04 14:59:26
Did you get the BQM working with virign in modem mode
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Re:Deco M5 on VM HUB3 in modem mode but BQM solid red
2021-10-04 16:01:05

@mattNev Hi,

Yes, There were a lot of Virgin media problems in the area.  After all that the Deco units did not work with the Virgin hub in Modem mode. I did a factory reset of the DECO units then went back through the setup.  But all seems to work fine after all that.

 

Many thanks

 

Matt

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