Firmware Update means ring camera now says unavailable for current firmware

Firmware Update means ring camera now says unavailable for current firmware
Firmware Update means ring camera now says unavailable for current firmware
2021-06-24 18:40:44
Model: Deco E4
Hardware Version:
Firmware Version: 1.5.1

Hi there. Just updated firmware now my ring camera won't link to my office deco it just  unavailable for current firmware in the linked echo box. Any ideas how I can fix as it's an outside camera it needs the office deco signal. 

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#1
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3 Reply
Re:Firmware Update means ring camera now says unavailable for current firmware
2021-06-25 06:47:05

@Robp44 

 

Hi, are other devices still connected to the Deco network correctly after the firmware update? If yes, you can try to power off the Deco E4 and the ring camera, then power them back on to check if it can connect back automatically.

 

If not, we recommend to reset the ring camera to factory defaults, reconfigure it to join the network again.

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Re:Firmware Update means ring camera now says unavailable for current firmware
2021-06-25 10:16:57

@TP-Link yes all otehrs ok and have done but still the same.

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Re:Firmware Update means ring camera now says unavailable for current firmware
2021-06-28 10:45:49

@Robp44 

 

Hi, as per the screenshot you attached, it seems that the ring camera has already connected to the Deco network and it obtains an IP address successfully, which is 192.168.68.121, can you please confirm the LED on the ring camera by referring to its user manual to check if it is connected correctly.

 

You can also try to do a simple ping test by pinging the IP 192.168.68.121 from another device in the same network, show us the result.

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#4
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