5G works great, 2.4G has poor connection and no internet when device connected

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5G works great, 2.4G has poor connection and no internet when device connected

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
5G works great, 2.4G has poor connection and no internet when device connected
5G works great, 2.4G has poor connection and no internet when device connected
2021-07-05 02:44:17
Model: Archer AX6000  
Hardware Version: V1
Firmware Version: 1.2.3 Build 20210511 rel.76452

At some point in the last couple of months, the 2.4G connection stopped getting internet access. We'd usually notice when we got home and our devices would be connected to our Wi-Fi but still have no internet access. I found that by the 5G connection always works though, and has internet access. I have also noticed that the 2.4G connection always has about half strength signal, even when standing next to it.

 

Our current work around is to not use the 2.4G connections, but this is not ideal, and means we can't use the "SmartConnect" feature.

 

 

 

 

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Re:5G works great, 2.4G has poor connection and no internet when device connected
2021-07-05 08:38:45

@hurricane7 

 

Can you please confirm how many wireless devices connect to the 2.4G network? What are they?

 

When the 2.4G stops working, are the devices connected to it obtaining the correct IP address from the router, what are they? How did you recover the connection when there is no internet? Try to modify the wireless settings on the router, such as wireless channel, channel width, and security, you can check the guide below:
https://www.tp-link.com/support/faq/722/

When did you purchase the router? Does the issue happen when you first purchased it, or it occurs recently? You can also try to reset the router to factory defaults then reconfigure it from scratch, then confirm again if the issue persists.

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