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Deco X20 - iOS devices unable to download anything when connected to any slave decos

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Deco X20 - iOS devices unable to download anything when connected to any slave decos

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Deco X20 - iOS devices unable to download anything when connected to any slave decos
Deco X20 - iOS devices unable to download anything when connected to any slave decos
2021-07-14 04:35:35
Model: Deco X20  
Hardware Version:
Firmware Version:

Hi,

 

Strangely, my iOS devices including iPhone, iPad and Macbook Pro can't download anything when connected to any of the Slave decos. It works fine if I connect to the primary deco. I have tried to look at the logs and this is what I see.

 

Wed Jul 14 14:28:56 2021 daemon.err nrd[21902]: triggerMonSteering: Failed to get uplink rssi for 16:99:FE:C9:94:9A

Wed Jul 14 14:29:38 2021 daemon.err uhttpd[3400]: ath22 no frequency information.

Wed Jul 14 14:29:38 2021 daemon.err uhttpd[3400]:

Wed Jul 14 14:29:47 2021 daemon.err uhttpd[3400]: ath22 no frequency information.

Wed Jul 14 14:29:47 2021 daemon.err uhttpd[3400]:

Wed Jul 14 14:29:51 2021 daemon.err nrd[21902]: estimatorDot11kIterateCB: Timeout waiting for 802.11k response from 16:99:FE:C9:94:9A

Wed Jul 14 14:29:57 2021 daemon.err nrd[21902]: triggerMonSteering: Failed to get uplink rssi for 16:99:FE:C9:94:9A

Wed Jul 14 14:30:50 2021 daemon.err nrd[21902]: estimatorDot11kIterateCB: Timeout waiting for 802.11k response from 16:99:FE:C9:94:9A

Wed Jul 14 14:30:56 2021 daemon.err nrd[21902]: triggerMonSteering: Failed to get uplink rssi for 16:99:FE:C9:94:9A

 

Can someone please help? This is very annoying and a weird issue. 

 

Thanks in advance,

Atul

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6 Reply
Re:Deco X20 - iOS devices unable to download anything when connected to any slave decos
2021-07-15 03:07:31

@AtulN 

Hi, could you please help me check the following details as well:

1. Did only IOS devices get affected, the android and windows devices are working fine with both primary and salve Deco units?

2. Would there be an error message when the websites failed to load?

Please also turn off the Mesh Technology as well as the fast roaming and beamforming on the Deco APP to have a test;

Thank you very much.

 

 

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#2
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Re:Deco X20 - iOS devices unable to download anything when connected to any slave decos
2021-07-16 06:21:41
Yes, only iOS devices are affected. Windows and Android devices are okay. When downloading anything on Macbook Pro, I get "Failed - Network error". I have tried restarting all the Decos and tried the disabling other options too but the issue still persists.
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#3
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Re:Deco X20 - iOS devices unable to download anything when connected to any slave decos
2021-07-16 07:13:55 - last edited 2021-07-16 07:18:56

@AtulN 

Have you tried to change the DNS as well:https://www.tp-link.com/support/faq/1855/

Thank you very much and I would like to forward your case to the senior engineers for further assistance.

Please have a check of your email box later.

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Re:Deco X20 - iOS devices unable to download anything when connected to any slave decos
2021-07-16 08:30:35

@TP-Link No I haven't tried changing the DNS. It's set to Dynamic.

 

Do you want me to try changing it and then setting back to Dynamic?

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#5
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Re:Deco X20 - iOS devices unable to download anything when connected to any slave decos
2021-07-20 01:19:00

@TP-Link Can someone please assist urgently on this matter?

 

I am now unable to download any files as well on iOS devices and can't update applications on my phone.

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#6
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Re:Deco X20 - iOS devices unable to download anything when connected to any slave decos
2021-07-20 01:44:26

@AtulN 

Hi, Sorry for the delay.

The case has been forwarded to the senior engineers already for further assistance.

Since they did not work on the weekend, the case has not been taken over until yesterday.

Thank you very much.

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