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Deco M4 turns red frequently and loses connection

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Deco M4 turns red frequently and loses connection

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Deco M4 turns red frequently and loses connection
Deco M4 turns red frequently and loses connection
2021-07-18 23:04:07
Model: Deco M4  
Hardware Version:
Firmware Version:

I just purchased a DECO M4 router and I have been extremely disappointed.

The router just keeps turning red and disconnects. This has happened for more than 40-45 times today.Even after restarting,the same thing keeps happening. My deco is connected to a modem and the connection works fine when I use another router.


I was expecting a much better experience than what I had used before but it now seems that I have just downgraded the experience. 🙁

 

EXTREMELY DISAPPOINTED😔

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Re:Deco M4 turns red frequently and loses connection
2021-07-19 07:36:14

@Tabassum23 

Hi,

May I know who is your internet service provider and what is the model number of your ISP cable modem?

Could you please leave me a message about the MAC address of the main Deco and your TP-Link ID(the email account used to log into the Deco APP)?

Would it be possible for you to draw a picture of the network topology of the Deco system?

Thank you very much and wait for your reply.

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