Troubleshooting What can I do if my Router keeps Rebooting randomly?
This Article Applies to:
TP-Link Routers
Background:
Going through the community, we found some customers sporadically reporting that the router randomly reboots itself. Some customers resolved the auto-reboot issue by replacing the power adapter, some got it fixed by updating router firmware, some got it resolved by modifying router settings, etc. This article aims to provide some basic suggestions for the issue.
Issue Description/Phenomenon:
When a router is rebooting itself or restarting, all the LEDs will flash automatically, it seems the router is just starting up. This may occur randomly or periodically, the internet will stop on all the client devices that connect to the router, wired and wirelessly when the router reboots itself, and it may take 2-5 minutes, then the internet is back to normal.
Troubleshooting Suggestions:
1. Check and confirm if there is a Reboot Schedule on the router, try to disable it if it is enabled.
Here we take the web GUI of the Archer AX10 for an example, you can find the Reboot Schedule under Advanced > System > Reboot as follows:
2. Ensure the power supply is stable in the house, and other devices are working stably all the time.
3. Put the router in a well-ventilated location or mount it vertically on a stand that permits the free flow of air, check the below guide to put the router in a proper location:
https://www.tp-link.com/support/faq/2606/
4. Be sure you are using the power adapter that came with the router.
5. Try to reset the router to the default factory following the FAQ.
6. Upgrade the router firmware to the latest. You can follow the guide: How to Upgrade the Firmware on the TP-Link Wi-Fi Routers?
If the router still reboots itself after checking all the above, it is suggested to comment below and be sure to provide the following information:
1. Model number, hardware, and firmware version of your TP-Link Router.
2. How many devices are connected to the router, wired, and wirelessly?
3. Is there any other setting or feature in your network that may cause this restart issue, or is there any special operation/activity in your network that causes the router to restart?
4. Does this issue happen when you purchased the router, or does it happen after running properly for some time?
5. Take and send a video recording of the router restarting process, especially the LED status.
Related Articles:
Archer C80v1&v2.2/C64v1/C6v4 Restarting Randomly
Archer AX73 V2 might reboot automatically when working together with some Range Extenders
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Can you please describe the auto reboot behavior of your Archer AX10? Are all the LEDs turning off and then turning back on in a minute?
Is the power supply in your house stable? Please check and ensure all the other appliances are working properly.
On the local website in India, AX10 should be equipped with a 12 V ⎓ 1 A power adapter, are you saying yours is 12 V ⎓ 1.5 A in the package? Have you had a chance to get another power adapter with the same spec to test if the router will be powered on properly?
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Kevin_Z wrote
Can you please describe the auto reboot behavior of your Archer AX10? Are all the LEDs turning off and then turning back on in a minute?
Is the power supply in your house stable? Please check and ensure all the other appliances are working properly.
On the local website in India, AX10 should be equipped with a 12 V ⎓ 1 A power adapter, are you saying yours is 12 V ⎓ 1.5 A in the package? Have you had a chance to get another power adapter with the same spec to test if the router will be powered on properly?
Hi Kevin,
Yes all the LED will go off and then boots up again, and yes power us stable no issues and router is connected to ups too.
Yes the label on the power adapter is saying 1.5 Amp do you want me to check with 1 Amp.
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Adding my 2 cents on this issue....I got this issue but it depend on the services used. Exemple, if i use my chromecast for netflix, the router will reboot.
Netflix on my phone or computer without any casting, it won't reboot. Some site make it reboot and other don't. I can download from steam without issue but other download will make the router reboot
It's the only device that reboot and seem to happen since the firmware 1.2.1 Build 20220316
I will look to downgrade the firmware and see what happen
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Can I have the model of your TP-Link router? Is it also Archer AX10? I cannot find this 1.2.1 Build 20220316 version for AX10 on the website.
If it is not AX10, please also check if you are using the original power adapter that came with the device.
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If the 12 V ⎓ 1.5 A adapter was provided in the package, I guess that should be good to use it.
If changing with another power adapter with the same spec doesn't help, we recommend reaching out to the local tech support, so they can work with you in looking into the issue further or help with the replacement:
https://www.tp-link.com/support/contact-technical-support/#Hotline-Support
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it's a AX73 and yes it's the original power adapter.
The routeur don't reboot without being uses. That why i'm talking about "depening the service"
Me and my girlfriend are working at home with a lots of Teams meeting and it won't disconnect. I use fight pass(stream service) at night and it will make it reboot.Copying file between my computers make it reboot also.
So from my POV it's not a power issue but more like a traffic issue that make it rebooting.
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Thank you very much for getting back with the detailed info.
If that is the case, would you like to further investigate this issue with our support engineers? They are happy to help figure it out why the router reboots when there are specific application running. We will contact you with your registered email address later. Please pay attention to your email box for follow-up if you are willing to do so.
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Kevin_Z wrote
Thank you very much for getting back with the detailed info.
If that is the case, would you like to further investigate this issue with our support engineers? They are happy to help figure it out why the router reboots when there are specific application running. We will contact you with your registered email address later. Please pay attention to your email box for follow-up if you are willing to do so.
Currently have changed the power adapter with a new one of 12v==1 Amp and seems to be connected fine.. no reboots in last 2 days.. so not sure if it's a wrong adapter which was send out in india..
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H3X4 wrote
Currently have changed the power adapter with a new one of 12v==1 Amp and seems to be connected fine.. no reboots in last 2 days.. so not sure if it's a wrong adapter which was send out in india..
@H3X4 That's good to know. We will keep an eye on similar feedback, but I believe this won't be an issue for all.
Please let me know if there is anything new that comes up.
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