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Troubleshooting What if TP-Link Router Disconnects from Internet?

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Troubleshooting What if TP-Link Router Disconnects from Internet?

73 Reply
Re:Router Disconnects from Internet
2022-11-17 19:06:17
If you are using a Motorola Surfboard cable modem with two Ethernet ports docsis 3.1, there may be some additional steps. These steps will NOT require you to clone the MAC address of your computer. 1) Power down the tp-link WiFi router. 2) Power down the Motorola Surfboard cable modem 3) Your computer can remain on 4) Disconnect all Ethernet cables from the surfboard cable modem ONLY 5) Keep your computer Ethernet cable connected to one of the 4 LAN ports (blue or black) on the back of the router 6) Keep the Ethernet cable connected to the yellow WAN port on the back of the router 7) Power on the tp-link WiFi router and wait until the lights on the front of the router are lit and the LED corresponding to the port to where your computer’s Ethernet cable is lit 8) At this point or at any time past this point, when , you may launch your computer’s web browser and login to the tp-link WiFi router’s admin page. The default IP address is 192.168.0.1 8) Find the Ethernet cable connected to the yellow WAN port of your tp-link WiFi router and connect the other end to one of the Ethernet ports on the Motorola Surfboard cable modem. 9) Power up the cable modem 10) Now pay attention to the tp-link WiFi router’s home page in your browser. After about 5 minutes you should see the Internet connection status turn green with the word “connected.” 11) if you had a device connected to the cable modem’s 2nd port, you may reconnect it now. 12) if you have mesh extenders, they should all be connected as well. I’ve been able to use this method every time we have an internet outage to make a successful internet connection. My theory is the cable modem is better able to assign IP addresses to connected devices when it first starts up, and can only do so for one of its ports If so, it’s important to power up the cable model last and then reconnect devices to the second port at the end. Hope this helps.
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#69
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Re:Router Disconnects from Internet
2022-11-17 19:26:09

  @PokerDog thanks for the reply, but my modem only has one Ethernet port. It's not a gigabyte modem.

 

Dumped the ax50 for an equivalent Asus, and everything has been working perfectly since. That'd would be my advice to anyone still having this issue.

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#70
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Re:Router Disconnects from Internet
2022-11-29 15:30:14

  @Orange_penguin I have the same setup and same error.

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#71
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Re:Router Disconnects from Internet
2022-12-05 22:41:07 - last edited 2022-12-05 22:49:40

  @Kevin_Z 

Hello, my router is Archer C80 with the latest Firmware (Firmware Version:1.12.0 Build 221010 Rel.35508n(5255)) 

Everything worked fine until the last couple of days, I started to get that orange LED and lose the internet and it comes back after few minutes by itself, it keeps do that all day.

Pls provide any solution.

 

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#72
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Re:Router Disconnects from Internet
2022-12-06 02:11:41

 

Skillz wrote

  @Kevin_Z 

Hello, my router is Archer C80 with the latest Firmware (Firmware Version:1.12.0 Build 221010 Rel.35508n(5255)) 

Everything worked fine until the last couple of days, I started to get that orange LED and lose the internet and it comes back after few minutes by itself, it keeps do that all day.

Pls provide any solution.

 

 

@Skillz Have you tried all the basic troubleshooting suggestions we provided in my original post?

 

If you have already tried all, but the disconnect issue persists, please email support.forum@tp-link.com with the subject [Forum ID 270780] Router Disconnects from Internet. Remember to provide the following information:

1. Who is your ISP? What's the model of the modem?

2. What is the WAN connection type on the TP-Link router?

3. Save and email the System Log on the router (System Tools > System Log). Don't reboot the router, if the internet doesn't recover automatically, please login to the router page, go to Advanced > Network > Internet, click on the Connect/Disconnect to recover the connection on the router.

 

Thank you very much.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#73
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Re:Router Disconnects from Internet
2022-12-06 12:15:10

  @Kevin_Z 

Yeah i did every step, didn't help actually and  sent an email, waiting for response. Also should i switchback DNS settings as it was before or stay with 8.8.8.8/1.1.1.1?

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#74
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Re:Router Disconnects from Internet
2022-12-07 02:06:43

@Skillz 

 

Email received. The support engineers will investigate further. You can stay with the current 8.8.8.8/1.1.1.1 DNS servers.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#75
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Re:What if TP-Link Router Disconnects from Internet?
2023-08-14 11:18:48

@prottayon 

 

Thank you very much for your detailed information.

 

Can I know when did you purchase this Archer C64, and when does the issue start to happen? Have you ever had a chance to test another router with the same modem, will it also generate stable internet?

 

BTW, who is your internet provider? 

 

If your provider ensures the modem and internet is pretty stable on their end, or you have already tested with another wireless router and that is stable, please wait and save the system log on the C64 once again when there are internet drops, but please make sure you never restart it, then email support.forum@tp-link.com with the subject [Forum ID 270780] Archer C64 drops from internet, we will have an engineer investigate it further.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#78
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Re:What if TP-Link Router Disconnects from Internet?
2023-11-17 10:15:42 - last edited 2023-11-17 10:19:29

Hi have same problem when  connection drops and after 1 minute work again. Try all that was in first message still not fixed. Problem starts after 3 monts of using router. Ip Dynamic.

Log
 

2023-11-17 12:58:06 led-controller[688]: <6> 288051 Start to run LAN2_ON
2023-11-17 12:58:06 led-controller[688]: <7> 288004 LAN2_ON is found
2023-11-17 12:58:06 led-controller[688]: <7> 288003 Led rule name is LAN2_ON
2023-11-17 12:58:06 led-controller[688]: <7> 288001 Receive data length = 132
2023-11-17 12:58:06 led-controller[688]: <6> 288051 Start to run WAN1_ON
2023-11-17 12:58:06 led-controller[688]: <7> 288004 WAN1_ON is found
2023-11-17 12:58:06 led-controller[688]: <7> 288003 Led rule name is WAN1_ON
2023-11-17 12:58:06 led-controller[688]: <7> 288001 Receive data length = 132
2023-11-17 12:58:06 led-controller[688]: <6> 288051 Start to run WAN0_OFF
2023-11-17 12:58:06 led-controller[688]: <7> 288004 WAN0_OFF is found
2023-11-17 12:58:06 led-controller[688]: <7> 288003 Led rule name is WAN0_OFF
2023-11-17 12:58:06 led-controller[688]: <7> 288001 Receive data length = 132
2023-11-17 12:58:04 led-controller[688]: <6> 288051 Start to run LAN2_OFF
2023-11-17 12:58:04 led-controller[688]: <7> 288004 LAN2_OFF is found
2023-11-17 12:58:04 led-controller[688]: <7> 288003 Led rule name is LAN2_OFF
2023-11-17 12:58:04 led-controller[688]: <7> 288001 Receive data length = 132
2023-11-17 12:58:04 led-controller[688]: <6> 288051 Start to run WAN1_ON
2023-11-17 12:58:04 led-controller[688]: <7> 288004 WAN1_ON is found
2023-11-17 12:58:04 led-controller[688]: <7> 288003 Led rule name is WAN1_ON
2023-11-17 12:58:04 led-controller[688]: <7> 288001 Receive data length = 132
2023-11-17 12:58:04 led-controller[688]: <6> 288051 Start to run WAN0_OFF
2023-11-17 12:58:04 led-controller[688]: <7> 288004 WAN0_OFF is found
2023-11-17 12:58:04 led-controller[688]: <7> 288003 Led rule name is WAN0_OFF
2023-11-17 12:58:04 led-controller[688]: <7> 288001 Receive data length = 132
2023-11-17 12:58:01 led-controller[688]: <6> 288051 Start to run LAN2_ON
2023-11-17 12:58:01 led-controller[688]: <7> 288004 LAN2_ON is found
2023-11-17 12:58:01 led-controller[688]: <7> 288003 Led rule name is LAN2_ON
2023-11-17 12:58:01 led-controller[688]: <7> 288001 Receive data length = 132
2023-11-17 12:58:01 led-controller[688]: <6> 288051 Start to run WAN1_ON
2023-11-17 12:58:01 led-controller[688]: <7> 288004 WAN1_ON is found
2023-11-17 12:58:01 led-controller[688]: <7> 288003 Led rule name is WAN1_ON
2023-11-17 12:58:01 led-controller[688]: <7> 288001 Receive data length = 132
2023-11-17 12:58:01 led-controller[688]: <6> 288051 Start to run WAN0_OFF
2023-11-17 12:58:01 led-controller[688]: <7> 288004 WAN0_OFF is found
2023-11-17 12:58:01 led-controller[688]: <7> 288003 Led rule name is WAN0_OFF
2023-11-17 12:58:01 led-controller[688]: <7> 288001 Receive data length = 132
2023-11-17 12:57:57 led-controller[688]: <6> 288051 Start to run LAN2_OFF
2023-11-17 12:57:57 led-controller[688]: <7> 288004 LAN2_OFF is found
2023-11-17 12:57:57 led-controller[688]: <7> 288003 Led rule name is LAN2_OFF
2023-11-17 12:57:57 led-controller[688]: <7> 288001 Receive data length = 132
2023-11-17 12:57:57 led-controller[688]: <6> 288051 Start to run WAN1_ON
2023-11-17 12:57:57 led-controller[688]: <7> 288004 WAN1_ON is found
2023-11-17 12:57:57 led-controller[688]: <7> 288003 Led rule name is WAN1_ON
2023-11-17 12:57:57 led-controller[688]: <7> 288001 Receive data length = 132
2023-11-17 12:57:57 led-controller[688]: <6> 288051 Start to run WAN0_OFF
2023-11-17 12:57:57 led-controller[688]: <7> 288004 WAN0_OFF is found
2023-11-17 12:57:57 led-controller[688]: <7> 288003 Led rule name is WAN0_OFF
2023-11-17 12:57:57 led-controller[688]: <7> 288001 Receive data length = 132
2023-11-17 12:57:55 led-controller[688]: <6> 288051 Start to run LAN2_ON
2023-11-17 12:57:55 led-controller[688]: <7> 288004 LAN2_ON is found
2023-11-17 12:57:55 led-controller[688]: <7> 288003 Led rule name is LAN2_ON
2023-11-17 12:57:55 led-controller[688]: <7> 288001 Receive data length = 132
2023-11-17 12:57:55 led-controller[688]: <6> 288051 Start to run WAN1_ON
2023-11-17 12:57:55 led-controller[688]: <7> 288004 WAN1_ON is found
2023-11-17 12:57:55 led-controller[688]: <7> 288003 Led rule name is WAN1_ON
2023-11-17 12:57:55 led-controller[688]: <7> 288001 Receive data length = 132
2023-11-17 12:57:55 led-controller[688]: <6> 288051 Start to run WAN0_OFF
2023-11-17 12:57:55 led-controller[688]: <7> 288004 WAN0_OFF is found
2023-11-17 12:57:55 led-controller[688]: <7> 288003 Led rule name is WAN0_OFF
2023-11-17 12:57:55 led-controller[688]: <7> 288001 Receive data length = 132
2023-11-17 12:57:39 led-controller[688]: <6> 288051 Start to run LAN2_OFF
2023-11-17 12:57:39 led-controller[688]: <7> 288004 LAN2_OFF is found
2023-11-17 12:57:39 led-controller[688]: <7> 288003 Led rule name is LAN2_OFF
2023-11-17 12:57:39 led-controller[688]: <7> 288001 Receive data length = 132
2023-11-17 12:57:39 led-controller[688]: <6> 288051 Start to run WAN1_ON
2023-11-17 12:57:39 led-controller[688]: <7> 288004 WAN1_ON is found
2023-11-17 12:57:39 led-controller[688]: <7> 288003 Led rule name is WAN1_ON
2023-11-17 12:57:39 led-controller[688]: <7> 288001 Receive data length = 132
2023-11-17 12:57:39 led-controller[688]: <6> 288051 Start to run WAN0_OFF
2023-11-17 12:57:39 led-controller[688]: <7> 288004 WAN0_OFF is found
2023-11-17 12:57:39 led-controller[688]: <7> 288003 Led rule name is WAN0_OFF
2023-11-17 12:57:39 led-controller[688]: <7> 288001 Receive data length = 132

 

trying older software version didn`t work.With old router all works fine.

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#79
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Re:What if TP-Link Router Disconnects from Internet?
2023-11-27 17:35:09

  @Kevin_Z 

The big issue is that the router shows no Internet but the system log on the router does not show any information regarding the loss of the Internet.

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#80
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