@Sumera 

Does it mean the internet on the C6 won't come back automatically after the internet is restored on the modem? 

Can we confirm who is your ISP, and is the WAN connection type on the C6 Dynamic IP or static?

If the router doesn't connect to the internet automatically after the modem restores, will the C6 internet LED stay orange? Please login to the C6 web interface page to check if there is a WAN IP address when the internet LED is orange, send us the screenshot. If there is still a WAN IP address and gateway when the internet if off before you manually restart the C6, please try to change the DNS server on the C6 to 8.8.8.8 and 8.8.4.4 under Advanced > Network > Internet, where you can find "Use the following DNS addresses", then monitor again.

FBM wrote

I have the same issue, but in my case is just the WiFi that doesnt activate automatically. So I have to get into the admin interface, check the  "Enable Wireless Radio" button and save to have it working normally.

 

Firmware: 1.0.14 Build 20211118 rel.43110(4252)
Hardware: Archer C6 v3.0

Hello @FBM, can you describe the issue you're experiencing in more detail? Does it mean the wireless radio will keep off when you restart the router, and you need to check "Enable Wireless Radio" on the router web page to enable it again? Does this happen every time you restart the router? 

Have you enabled the Auto Reboot schedule on the router? What if you turn it off, will the wireless work properly?

FBM wrote

@Kevin_Z 

 

These are three diferent scenarios I've tested:

 

1) Power outage:
Several minutes after recovering from a power outage, the wireless radio will keep off. Then I need to check "Enable Wireless Radio" on the router web page to enable it again. Otherwise I will not be able to see my wifi network on my cellphone or laptop.

Today this happened randomly, without the need of any power outage.

 

2) After turning the router off and then on:
Wireless worked properly

 

3) After rebooting the router using the web admin interface :
Wireless worked properly

 

4) Simulating a power outage (turning the router and the GPON on and off simultanously):
Wireless works properly.

 

Finally,
> Have you enabled the Auto Reboot schedule on the router? What if you turn it off, will the wireless work properly?
> The Wireless Schedule tool is on, and it turns off my Wifi from 1am to 5am. But I dont think thats the problem because my wifi works perfect every morning when I wake up (6am).

 

The Auto Reboot schedule tool has always been off. 

 

Firmware: 1.0.14 Build 20211118 rel.43110(4252)
Hardware: Archer C6 v3.0

 

Thanks for your help!

Hello@FBM, thanks for getting back with all the detailed information, we appreciate it.

So does the issue happen on both 2.4G and 5G wireless frequency? When does it start to happen, and when did you purchase the router? Is it an EU version or a US version?

If you can find a Onemesh on/off switch on the router, please try disabling it, then monitor again. BTW, you can also try disabling Smart Connect, then set up a different wireless network name for the 2.4G and 5G, then monitor if the issue happens on both frequencies or only on 2.4G.

FBM wrote

Written on a sticker in the box:

Modelo: Archer C6(BR) Ver.:3.0
S/N:220C224001744

I can also send the P/N and the EAN code if you want.
There is no reference about a US or EU version. Maybe it is a Brazilian (BR) version?

Hello @FBM, that's right, yours could be the BR version, which is different from a US or EU version. 

To assist and figure it out efficiently, I've forwarded your case to the TP-Link support engineers who will contact you with your registered email address later. Please pay attention to your email box for follow-up. Thank you.